Fixation

Located right opposite the Tesco flagship superstore, Fixation Photographic seem to offer a lot in retail, sale and repair services to virtually every single professional photographer I know of.
And I have to say, the customer service at Fixation is totally first class.
Fixation seem to have every camera accessory that I’m looking for and they stock items which are practically hard-​to-​find elsewhere.
A visit down to Fixation Photographic in Vauxhall is always worth my time.

If you’re in London and take photography remotely seriously, there will be a time when you need a sensor clean, or a lens hire, a new bag or a dreaded repair, and fixation is the place to go.
I thought the staff were a bit unfriendly at first, but actually they’re just busy! And when you need their help, they have all the answers on what kit you might need. They also remember your face and call you by name which is a nice touch.
Repairs are fairly priced and can mostly be done on-​site and there’s a great selection of used gear to drool over while you wait.

The actual location of the store is quite hard to find and easy to pass up, it’s tucked away next to a gas station.
I brought my camera in because it wasn’t turning on despite having (what I thought) were fully charged batteries. I initially spoke to a white service technician who was fairly rude when I was asking him questions about cost and service time. I waited over a week to pick up my camera despite having photography assignments, but it turned out nothing was wrong with it. They simply charged my batteries and the camera turned on. I suppose because I am from the US, maybe the difference in cables to charge the batteries caused my batteries not to charge properly? Anyways, when I went to go pick up my camera, I spoke with a friendly asian service tech. I told him about my issue with the batteries not charging. After guiding me through some simple steps, he told me I could take one of their UK cable chargers for free. My batteries now charge.
The reason I am rating this place five stars is simply from the actions of the asian service technician. They were initially rude and the actual repair took longer than they told me it would take. I’ll come back again for sure.

Reputable place to either buy cameras, lenses or for repairs.
I’ve had the same lens repaired 2x now at a pretty hefty cost, but thats what happens, life. But these guys know their stuff when it comes to all things pertaining to photo/​camera gear.
One word: Trust.

Very professional and good priced service. Occasionally I have found the staff to have a bit of an attitude though. They’re not condescending as noticed by others which is great but not particularly friendly either.

Professional cameras, professional lens, flash, Analogue SLR camera. Sale, hire and repairs.
Great service and excellent response time although I have to note that it did take them almost 2 weeks to email me with an estimate. Just send them a friendly reminder and they will get back to you almost immediately. My lens was repaired in 1 working day from the date I received the estimate. Highly recommended!

I’ve just had my Canon 7D repaired by Fixation. They are fantastic and I will definitely be a returning customer (though hopefully not for repairs). They are efficient and friendly. They completed my work and managed to get Canon authorization to complete it under the warranty despite being a few days out. Moreover, they had it done in less than 1 week. I would highly recommend them.

I am a girl.
I also own an SLR camera.
The two, according to the laws of the world don’t go together. Which means that every single camera shop I’ve set foot in treats me like an idiot. Like they’re expecting a boy to join me five seconds later. Like they can rip me off. I hate it. I buy my camera stuff online for this reason (it’s also cheaper, because I don’t get ripped off for being a girl).
But Fixation are different. Fixation are friendly. Girls work here! They talk to you like you’re human! They talk to you like you understand all the buttons on your camera (I don’t, entirely, but that’s not the point). The sensor on my camera needed cleaning (to stop the ugly black splodges on my photos) and Fiaxtion do this while you wait, for £33. While you’re waiting you have two choices — 1) sit in the nice air conditioned shop, drinking tea and reading a book or 2) pop to Vauxhall City Farm which is just down the road. Both fine choices.
Forty five minutes later (they had a rush on as it was the end of the week), my camera was all fixed up, I’d finished the chapter of my book and I left thrilled that I could be all snap happy again. The hire, they repair, they offer advice, and they’re five minutes from Vauxhall station. A much better option than any of the camera shops I’ve been to on Tottenham Court Road. GO. Even if you’re a girl.

These are top people for getting your SLR serviced, repaired or having the sensor cleaned. The staff here are knowledgable, approachable and can answer pretty much any question you have about your kit.
The sell new kit, second hand kit and rent it out too, so you can try before you buy. It’s a professional place so don’t pop in looking for a new point and shoot, but if you need proper kit, this is a proper place.