Estee Lauder Consumer Communications

I had a disappointing experience with a limited edition Clinique (part of the Estée Lauder group) product, I purchased a while ago. So I returned to their in-​store counter and mentioned it. They suggested that I call their consumer line (providing me with the relevant details), so I did. My timing wasn’t so great as they had just installed a new phone system which necessitated great powers of endurance and patience but I persevered.
They listened closely to the problem I had experienced with the product and offered me the current alternative (as it was no longer made), or a refund. I eventually received the promised item so their good customer service has kept me a relatively happy customer.