Ebony & Ivory

Before buying my product I was told ‘You can rely on us. We will give you a good service. Anything that goes wrong just give us a call and we’ll fix it no problem’
I was sold a display product full price on condition I will recieve a new one when it came in. A couple of months later when I called I was told that they had been trying to contact me. Turns out they were calling one of the numbers I gave them without bothering to try the other numbers.
They then told me that so much time had elapsed they were not going to give me a new one. We told them there was a problem with the product. Some of the screws had come loose and scraped the coating. They told me they would come and check.
Of course they said it was nothing to do with them and it was our fault.
We have been trying for the last 2 months to contact them to honour their agreement that ‘Anything that goes wrong we will fix’. I was told repeatedly that someone will call back — noone did. Now they have told us they cant do anything but they will talk to casio and get back to us within a week. Ha like thats going to happen.
I’ve been taken for a ride — anyone out there wanting the same experience please make sure to use thier pathetic ‘service’.