DoubleTree by Hilton Hotel London – Victoria

We had saved up a ton of Hilton points and stayed here for free, which was really nice given the expensive rates for hotels in London! When you stay at an American chain in a foreign country, you truly are giving up that special «something» you get when choosing a non-​branded local hotel. But let’s face it: sometimes reliable, guaranteed comfort matters, and the Doubletree Victoria gives you just that.
This is a typical Doubletree that you’d find in any major city; the décor is the same, the amenities the same, the free cookies the same. The bedding is classic Hilton and the beds were reasonably comfortable by European standards (translation: the mattresses across the pond are as hard as a rock)! The staff was pleasant and helpful. As with most Doubletree hotels, there’s a restaurant on-​site (but PLEASE do not eat there in a culinary city that is as great as London).
The cherry on top for this hotel is its location. It is literally directly across the street from Victoria Station, one of London’s major train and Underground /​Tube stations. This makes it easy to get around town just steps from your hotel! Perfect if you have an early morning flight out of Gatwick because the Gatwick Express train runs a direct route from Victoria Station. Perfect!

This is a lovely little place to have an afternoon tea with the girls. While I wouldn’t say it’s not the most beautiful Hilton hotel bar, you can get a very nice tea for tea and cakes for £12.30. The food itself is not the best ever but it’s pretty good for the price and quite filling. The scones are great though! Nice and warm and the butter and jam just melts in your mouth. I would recommend checking it out and looking for groupon deals on it.

Friendly and polite staff but, c’mon £15 a day for in room wi-​fi?!? For the price you pay, it should have been included. In 2014 who doesn’t offer this service. The breakfast was also exorbitantly expensive at £18 for an English. If you must stay here, skip the breakfast and go to the prince of Wales down the street for a real breakfast.
Bottom line, nice accommodations, but the tiny perks such as in room wi-​fi should have been included. One benefit is that it is right next to Victoria Station, literally 10 meters from door to station. I’ll revise my rating in the next few months once should the decide to include wifi.

This is a review for the concierge. After Victoria station closed at rush hours due to a gas concern (and the tube lines were packed and claustrophobic, and the official tax line was around the corner), I ran into this hotel and asked for help getting to Gatwick airport. The concierge was wonderful and called a private car, kept me updated until it arrived and even offered an option to ride share and reduce the cost. Thank you Hilton!

Book online via
and save 40% at this location. Instead of 20.50 GBP it’s 12.30GBP! Steal of a deal.
Never had afternoon tea before but was looking for something reasonably priced. Found this online booking discount and was glad I tried it. Yea it’s not cuter than one of the local vintage/​antique tea shops but the food was decent and tea endless. The scows were a bit crunchy but that clotted cream makes anything taste good!

This hotel is across the street from the Victoria bus and train station. It’s walking distance to Buckingham Palace, Big Ben and the London Eye. In the train station there are places to grab a quick bite, grocery store and drug store. It is also around the corner from 2 Starbucks’. When you first check-​in you’ll get a free, warm, delicious cookie! It’s a nice welcome to the hotel. The rooms were nice, clean and modern. Very convenient location, will stay here again in the future.

My husband and I stayed here for the first four nights of our honeymoon because of it’s convenience to the Victoria train and bus station. We were supposed to check in at 2 pm, but we got there from Heathrow much sooner than anticipated and left our luggage at the hotel with the concierge. We spoke to the gentleman at the front desk and because we were Hilton Gold members, and because we were on our honeymoon, we were upgraded to the executive floor with a beautiful view and a balcony (which was unfortunately locked and unusable, but still was beautiful). Because we are Gold members, we were informed of the free full English breakfast in the lobby (which was actually very good and the area was pretty and clean). We waited until 2 pm to get into the room because it was being cleaned, but we took our jet-​lagged selves to see the local sights, so that wasn’t a problem at all.
We checked into the room, and to our surprise there were rose pertals and 2 towel-​made swans on the bed! Then, about 30 seconds later, a bottle of Prosecco and a key lime tart were delievered to the room as a surprise for our honeymoon. We never expected anything special like that. These people should teach a class in superior customer service.
The 4 days that we spent there were very comfortable and it was easily one of the best choices we made when planning a trip to London. I have never experienced such careful planning and customer service and would certainly stay here again, even if it wasn’t a special occasion, because everyone that helped us there went above and beyond to make our stay special.

There really needs two separate reviews; for the hotel 4 stars, for the restaurant 2 stars.
Hotel in perfect location for seeing London, walking distance to downtown, right by Victoria Station and tube, near all the coach tours.
Rooms small especially for 3 adults and luggage. But clean and modern.
Restaurant not good nor good value. The pub around the corner, St. George or restaurants behind hotel much better food and reasonable.

Eh… this place was just OK.
While it was clean and modern I found the service to be indifferent and the breakfast was probably the worst I had in the whole two weeks I was in the UK.
It was close to the train station, but was located in a super busy commercial area which I found to not be that relaxing on vacation.

I just stopped for a cup of coffee. Staff at the concierge was real friendly. During conversation to find out his brother also concierge of the other Olympia Hilton Hotel at Kennsington where I stay most of the time.
Looks like they are very friendly as the café on the ground floor was always packed with customers.

Our party of three stayed here for our Summer vacation in London. Although the room was a bit tight, the friendliness of the staff, the front managers in particular, made up for the size of the room. All areas of this Hotel were clean and fairly well maintained. Being a Gold member we enjoyed free breakfast each morning. If you do not qualify for the free breakfast, you can add it on. I would suggest this since the breakfast was a well prepared buffet English breakfast. It filled us up every day. The Location is great-​direclt across from Victoria Station and near theaters and restaurants. Good Job, and a nice place to stay!

Typically, a Hilton Doubletree smack in the middle of a big city like London should have an easy 5-​star rating, but I learned this hotel was just recently acquired by Hilton and is in the middle of a renovation process to make it a true «Hilton.» First off, the Doubletree is right behind Victoria Train and Underground Station, making it immensely convenient to travel almost anywhere in Central London. The great location is perhaps its biggest plus.
Upon entering the lobby, although clean and modern, you get a feel that it’s kind of cramped. This feeling was reflected again upon reaching the hotel room, which was surprisingly small. The hotel also has some worn edges that really shouldn’t be showing even during a renovation. The stairways feel a bit dusty with worn carpet in certain places. The shower drain was a big problem, which clogged almost 30 seconds into a shower. Even after calling a quite unprofessional maintenance worker to unclog the drain (he used the bathroom’s metal waste basket to scoop out the trapped bath water into the toilet, and made a messy bathroom floor without cleaning up), the drain was not much faster. Who wants to slosh around in a shower?
Fortunately the manager on-​duty was respondent to our complaint, and offered to switch us to another room. Ultimately, it’s not really any individual employee’s fault as to why the hotel seemed a bit rough around the edges, but perhaps upper management should tighten the upgrade process to ensure efficiency while maintaining performance during this time. On a positive note, the chocolate cookies the Front Desk offers to all new check-​ins were certainly delicious enough to almost forget about these concerns.

Great loyalty program if you are a Hilton Diamond member. They really do take care of us: Chocolate and fresh berries in the room as well as free wine at the bar. Love the standard hot baked chocolate chips cookie at check-​in.

Great location next to Victoria station and in a nice part of town. Really good breakfast at the restaurant too.

I was looking for a place for afternoon tea by myself on Friday 15 June and decided to try the Doubletree because of the 50% offer on
.
The hotel is very easy to find, being situated just behind Victoria train station.
Afternoon tea is served in the 2 Bridge Place restaurant. It has very nice modern décor & is bright & airy.
My waiter gave me the menu to look at but explained that I did not have to choose as it was all part of the afternoon tea.
I had chosen the gourmet afternoon tea, usually £32 per person. This included one each of the following finger sandwiches:
Prawns, Marie Rose & Dill;
Honey Roasted Ham and mature Cheddar;
Free range eggs and Shiso cress;
Scottish Smoked salmon;
Beef and horseradish.
A scone served with clotted cream & jams selection.
Half a toasted crumpet.
Mini chocolatine, framboisier, éclair, fruit tartlet
and a macaroon.
Glass of Piper-​Heidsieck Brut
There was also a selection of teas to choose from.
The initial service I received from my waiter was excellent. I was asked if I wanted my champagne before or after the tea. I asked for it before. When the champagne arrived it wasn’t cold. My waiter immediately arranged for a bottle to be properly chilled. When he brought the second glass out it was well chilled.
I felt that the variety of sandwiches was very good but that the quality was average. Some of the crusts had not been properly removed and some of the bread was hard in places.
The scone was very small which I felt was a shame because it was lovely. Very good taste to it.
The ½ crumpet was also nice but I don’t think it added anything to the afternoon tea & of course unless it was eaten immediately, it became cold very quickly.
The plate of sweet treats were nice save for the tartlet which was fairly average and the crème patisserie was a little runny.
Aside from the food there were a couple of other things that were disappointing with this afternoon tea.
Annoyingly a TV & stand were put up on one of the walls during the afternoon tea service. Surely they could have done this at some other time. I think It was in aid of the football. Perhaps that’s why it annoyed me even more.
The service after I had finished my afternoon tea was poor. Whilst other guests were properly waited on and asked if they wanted their bills etc, I was not spoken to. In fact i sat and waited for well over 30mins. I got up, went to the ladies and came back and still no one came to ask me if I wanted anything else and I wasn’t presented with my bill. I did try to get a waiter’s attention but they were all pre-​occupied despite it being quiet.
I had to go to the front of house station and ask the manager for my bill. When I explained to him that I had been sat waiting for a length of time he said that guests should come and ask for their bill when they want it.
I said that when I was having afternoon tea I expect a certain level of service and I didn’t think that being asked if I had finished & then receiving my bill should be outside of the realms of that service.
He then started to argue with me! I explained that I wasn’t going to have an argument with him that I was simply saying that the service could have been better. He continued to argue so I just paid and left. I couldn’t be bothered to have my afternoon spoiled although now I wish I’d spoken to the duty manager.
Overall the afternoon tea was just ok for £16 but I would never pay the full £32 for it and on the basis of the general service I received I wouldn’t go back to this particular hotel for afternoon tea or anything else.

This is a Doubletree by Hilton now, and it is okay. To be fair, it is in the process of being renovated, and I suspect some of the little things that were off (like the dial missing from my trouser press), will be fixed as rooms are gotten to. But I don’t think things like that should be left unchecked, and there were a few little things that made the place not compete with other places I’ve stayed in the price range (also had an air vent sitting on the desk behind my tv, and a couple other odd little things.)
Biggest issue keeping me from giving a higher rating: was it too much to spring for the steam iron? I had to use that cheap plastic dinosaur for a very long time to get my travel-​wrinkled shirts ready for business meetings.
Second biggest was that £15 for internet seems quite expensive. At the price point, I can stay at a nicer place for £15 more and likely have WiFi included. In fact, that is probably what I’ll do next time.
Also a random charge on my room when checking out. Not a big deal, but annoying (I know I didn’t make a call at 2 a.m., rather an odd mistake, I think.)
I mean, I had a fine experience. But, other than the cookie I got at check-​in, nothing would make me rush back rather than trying somewhere new or somewhere else I know I enjoy.

Exceeded my expectations, except that the shower had a slow-​running drain and so all of my showers were in 4 inches of water.
Also, the beds weren’t awesome (though they weren’t the worst-​ever, either).
In general, the staff were very nice, and since my room was in the back of the hotel it was nice and quiet. It also had ample space, and was a good value given the price.

Reasonable hotel with a hip feel and great location right across the street from Victoria station. Rooms were clean and beds were comfortable. Service was friendly.
Gripes: Free wifi sucks and kept cutting in and out. Tub was clogged so I was ankle high in water after the shower.
Bottom line: Do it for the location and it seems one of the more reasonably priced business hotels right in Victoria Station area. Fix your wifi and unclog your drains and you’ll be golden.

The Hesperia boasts an amazing location, clean well sized rooms, great bathrooms, über comfy beds and priceless AC during a sweltering London heat wave. The exterior does look a bit Soviet Bloc-​ish.
It is cursed by god awful wifi that is reliable less than half of the time (at least it is free), an automated wake up call system that rings endlessly in ten minute intervals regardless of your request for it to stop, 5 blurry TV channels and the most ghastly service of any hotel I’ve ever stayed in.
Good with the bad, ill round a 2.5 up to a 3, and would stay again because of location and cleanliness.

Better than what I expected for my stay in London. After arriving from Paris, I was expecting a small room with small beds. But the beds were surprisingly large for a twin. The two twins were placed together to form a nice queen size bed. The mattress though was too soft, as I prefer my mattress firm. The pillow service made up for it though, as I got a pillow that was better for my neck.
The staff was very pleasant, helpful, and friendly. I liked the bar area of the hotel, as it was very minimalistic with clean edges.
Overall a great hotel to stay in London. Right in back of the Victoria underground station, it is a short distance away from the theatre playing Wicked and Billy Elliot the musical.