Crumbz Catering

Terrible service this woman should be ashamed !!!!!

We booked Crumbz for a christening party on 6÷5÷12. I
initially made contact with Sharryn on 6÷3÷12 with regards to what I wanted and
to book the date, I then phoned Sharryn again on 13÷3÷12 to confirm we wanted a
hot buffet and to get the bank details so I could pay the deposit. She told me
in this conversation that once I had paid the deposit I would receive a
confirmation e mail and that she would arrange to meet me at the venue to check
out the kitchen and give me an order form to sign, to which we never did
receive. I paid the £30 deposit on
14÷3÷12. I never did receive a confirmation e mail, nor did Sharryn ever agree
to meet me at the venue. When I phoned Sharryn the following week to confirm
that she had received the e mail she said she had lost my phone numbers and e
mail address (this I now know to be one of her many lies). So yet again I gave
the information to her. I spoke to her again on Thursday 5÷4÷12 (day before
good fri) and finalised the order. She said she was in the process of doing
orders and invoices and would process mine over the Easter weekend and e mail
it to me. I tried calling after the Easter weekend but could not get through. I
e mailed her yet again on 16÷4÷12 explaining I still had not received an invoice
and was getting worried as it was only 3 weeks away and I had to pay. She
replied saying she didn’t know what my menu was, even though I had discussed
this in some detail with her on 5÷4÷12 and she was telling me she was writing
this all down to do the invoice. (Yet another lie). I replied yet again with a
step by step guide of what we wanted and expressed my concern at not having the
invoice. She replied on the 18÷4÷12 asking for confirmation, yet again saying
she needed to complete the invoice and would get it to me. I did try phoning
several times after this, leaving messages (she says she never received them!!)
I finally got through to her on Monday 30÷4÷12 (5 days before the event). She
said she wasn’t sure she could do the event any more. Her excuse for not
receiving my calls was that her phone had been damaged and the number was no
longer in use. However when I checked the website it was still being advertised
on there as a contact number. I explained that as a client of hers she should have
contacted me to tell me she had a new number. After several phone calls on
30÷4÷12, I spoke to her on 2pm that day and she told me she would check with
her waitress Jackie to see if she was available to do the event and would call
me back at 5.30pm to confirm. Well I am still waiting for that phone call
today. We phoned both her office and mobile at 7pm that night and she did not
answer. (Her website says it is a 24hour line.) We did not hear another word
from Sharryn. So decided as we were only
days away from the event; this woman could not be trusted to deliver so we
would have to do the catering ourselves. I emailed Sharryn asking for our
deposit back as we assumed she had cancelled as we were still waiting for her
to call, needless to say she did not respond. I then phoned Sharryn on 8÷5÷12
to ask for our deposit back. Of course this woman refused to accept liability
and that she had not fulfilled her duty.
She was rude, abrupt and tried to coerce me by saying she would give
back the deposit once I had taken of a negative review I had left on a website.
She also said I had cancelled, which I hadn’t. Why would I cancel and put
myself and other family members through the stress of having to sort out
catering for 60 guests? All I can say is thank goodness for Waitrose. This
company is a complete joke, I wouldn’t trust this woman. She is very good at
giving it all the chat on the phone and promising the world but fails to
deliver. What angers me the most is the constant lies she has told us all the
way though this shambolic mess. DO YOURSELVES
A MASSIVE FAVOUR STAY WELL CLEAR OF CRUMBZ CATERING AND FIND ANOTHER CATERING
COMPANY TO USE. We have evidence of calls and e mails to back all this up.