BT Group

Here’s the thing: As long as it works, you’ll be totally fine with BT. The speeds are fine on the Broadband, I like having a landline and I’ll get myself some cable TV to start watching the BBC, for which I pay a TV Licensing fee (the UK is amazing with the fees… really), so I think I deserve it!
Besides some snafus with not being able to locate the equipment they sent to me (thanks Royal Mail) — once I got it, all went smoothly and connecting to the internet was quite easy.
I’m not sure why, when the outgoing tenant had BT, and I wanted the same services — it took 6 weeks to «flip a switch» and send me a box so that I could connect, but it nearly drove me to a nervous breakdown. I survived, though. Why so long? I really cannot figure it out in the slightest.
If it doesn’t work, please see other reviews and deserved 1 star ratings.
:prays that the internet keeps working:

Are we living in a society? Are we living in a 3^rd world country? Judging by the landline and internet service… I start to wonder.
So I used to have BT as a land line years ago. And for no reason what so ever, then cut me off. Well… a neighbour across the street turns off their phones, so they misspelled the address and turned my phone off for a month. Eventually they sorted it out. The good thing about it is with the mishap with my address, they forgot to bill me for 2 years. So I had free phone! Then magically a phone bill appeared 2 years later and I paid like normal.
Now… onto BT internet. Without warning another screwup and internet cut off. Oops… we may come to fix it in a few weeks. Oddly they shut it off with a flip of a computer button… but need an engineer to come out to turn it back on??? WTF is that? It’s your error. Press that computer button.
Now since I work from home, this is a MAJOR inconvenience. Time is money and my clients don’t care that BT screwed up. They just want the job done. So 4 days work pinching my neighbours VERY slow internet = 3 hours work with normal internet access.
And would it kill them to add a few fiber-​optic cables in this city???

Yup, BT is useless. After talking to many of these «technicians» and «engineers» who all gave me different answers to the same bloody problem, I’ve come to the conclusion that either someone is lying or someone is clueless about their job. Probably all of the above.
So finally after months of struggle, the answer is that all the extensions lines in my flat are fucked. Fine, you only work to the master line, but treating me like I am a fucking idiot because I don’t feel like using the same socket for everything is ridiculous. No wonder people treat you with contempt when you are all so bad at your jobs and have no inkling of «customer satisfaction» and «customer service».
And apparently the router will now work that it has been reset. It’s not like this hasn’t been done 1million times already. I wish I had a pound every time I had to reset this damn router, because I can buy a house by now.
I am now going to look for the cheapest deal I can find. I pay a lot money for crappy internet, I might as well pay less money for crappy internet.

I HATE YOU, MY LORD I HATE YOU! Like Michael Jackson sang to Paul McCartney, I am a lover not a fighter, yet this company creates a rage in me like no other. I’d gladly don my gloves and box the ears of BT. If they were on fire I’d throw on gasoline. I agree with everything Corinna H says and more. BT is quite frankly a thief.
I’ve had problems with this company in the past. On moving into my new flat I was gutted when Sky told me I’d have to get my line rental through BT.
When my girlfriend and I set up the phone line we made it implicitly clear we wanted the basic line rental and nothing else. We’d pay our phone bill to Sky through the Talk Talk package, so all we had to pay to BT was a contracted £11.75 per month. This means a yearly total of £141. Simple you’d think. NO!
For the first four months BT took £12. Ok this is a touch more than expected but nothing to write to Watch Dog about. All of a sudden £27.50 gets taken. My girlfriend calls them, perturbed. After spending over one hour on the phone talking to a man in India who had no power and no understanding of what we needed, we hung up. His only explanation was the computer system recalculates people’s bill every three months, and if we pay more now we’d go back to paying £12 till the yearly amount was covered. Is this even legal? Can a company just take what they want?
Since the initial debit of £27.50 BT have continued to take this amount. Last month we received another of their illegible bills (can anybody make any sense of them?) that stated they owed us a credit £17.87. Great! So what do they do? Rather than credit us with the money they owe us, they take another £27.50. After checking my girlfriends account, we have worked out that the £141 we should have paid is already £213.
They are going to get a filthy phone call from me on Monday.
If you can avoid using BT, do yourself a favour and run as fast as you can in the opposite direction.

After being with the cheapest of the cheap Internet provider, Tiscali, at university, which decided not to work the week before my dissertation was due in, I vowed never to use a new, cheap supplier again. So when I left students-​ville behind the first thing I thought I’d do was to set up a reliable Internet connection with a well established name, which back then I just assumed BT would provide, after all they’re the oldest communications group in the world. Plus, we’ve always had a BT land-​line that was fine, so again I assumed that their Internet would be fine too. Unfortunately it failed to even connect at times when I needed it the most.
I had nightmare after nightmare and the thing they conveniently leave out of their blurb is that all their call centres dealing with the Internet are in India (the phone ones are in the UK). I feel desperately sorry for the people who have to work awful hours to fit in with UK opening hours and are forced to call themselves names like ‘Henry’ and ‘Susan’ to please BT and I feel even more sorry for the fact that they must have to deal with thousands of irate British customers everyday. But the things is, after your Internet isn’t on AGAIN for no apparent reason and you’ve tried the fifty things BT suggests to get it working again (believe me, if you want to keep your sanity, calling their technical services should be the very last resort) you call for help, only to then be put on hold for an eternity and made to listen to Cliff Richard, to then be put though to someone who you can barley understand due to the accent barrier is really sticking the knife in. I’ve spent hours calling their call centres and in the 11^th month of my 12 month contract and the umpteenth time it stopped working the problem couldn’t be solved by ‘Tom’, ‘Dick’ or ‘Harry’ and in the end one guy just told me he just didn’t know what to do. Well I sure as Hell didn’t so I gave up and spent the last month without the Internet at all, which was actually much less stressful than trying to get it fixed.
I feel like an old fogey having a rant on Points of View, but BT really don’t give a damn, their ‘service’ is a disgrace and it’s the biggest waste of money (much more than other providers) I’ve ever spent. Please don’t be fooled, like I’ve been, with their claim to be a respectable company with good, old fashioned ‘British’ values, it’s a total skam, they’re a money making machine who really don’t care if your on-​line or not.
Point made?!