Barclays

Everyone was complaining about the wait. It took up my entire lunch hour, even though I didn’t leave the office until 14.00 to try to avoid the queues. As Moorgate (Finsbury Pavement) branch is closed for refurbishment, all the customers are being sent here. Only 2 counters were open in a corner, while there must have been 5 or 6 self-​service counters being used by hardly anyone, with upwards of 20 people standing in line. Typical Barclays to get this wrong. Let’s hope they learn the lesson and reopen other branches with MORE counters not less. When it was my turn, staff were very polite and apologetic, though they couldn’t actually resolve the problem, which had been caused by a Barclays computer glitch. The manager was mortified when I read out a section from the incredibly insulting letter I had received from head office in response to a complaint. He said he would have been ‘surprised to receive such a letter’ (which is putting it mildly). I suspect he was more embarrassed that everyone in the queue heard it.