William H Brown

If I can help it, I won’t be living anywhere let by these guys again.
From day one, I’ve been lied to and — at times — completely ignored if my requests didn’t agree with them. For example, after viewing a property I was told that the gas fire in the living room was due to be repaired as it didn’t work. Very honest, I thought. I moved in, and discovered it had been disconnected years ago with no intention of being connected again.
My lovely little rented house is quite old, so I expected the odd mishap. One time a doorknob came off. Another, a friend broke the toilet seat, which was old and due to fall off any time. Both times, I called William H Brown, was passed on to their Tyneside-​based maintenance team, and promised that they would be in touch with the landlord. I live opposite my landlord and bumped into them a few weeks later — WHB had not been in touch about my problems, which I’d raised on several occasions.
Now, due to move out, WHB have stretched my notice period out to 7 weeks, and refused to send me copies of my contract which they claim puts me in the wrong. Again, speaking to my landlord, I’m told this is not true.
Bluntly, William H Brown are liars. They are lazy and will avoid doing work for as long as possible. They are two-​faced and will tell you anything to get more money from tenants and landlords. Avoid where possible.