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Yes it’s true! a modern boiler does save you money so I’m glad we took the plunge.
I was also glad we chose Helplink as we were impressed by the pre-​sales service and by the chap who came to fit the boiler. It was a pretty big job as the boiler needed relocating but he worked fast and took care to minimise mess. What mess was made he cleaned up.
So all in all Helplink were heading for five stars but the boiler was fitted 18 months ago and last winter was very cold…
Our new boiler stopped working so we rang Helplink (we have a warranty) who asked me to check a few things and then told me that it sounded like a frozen drainage pipe and could I pour hot water over it. I pointed out that the boiler was in the loft and that the pipe was outside but they said that they had a lot of calls and could get to us for a few days. They again suggested climbing up and putting hot water on the pipe. They asked me to ring back if this didn’t work. It didn’t. The next suggestion was from a senior manager who asked me to SAW through the drainage pipe near the boiler and put a bucket underneath promising that they would be attending in a few days and would sort it out.
OK, I’m not a gas engineer and, although I was pretty sure I knew which pipe to cut I really didn’t want to risk it so I disconnected the drain outside the house and this solved the problem.
It’s a good job I didn’t cut the pipe as that was 8 months ago and they haven’t got to us yet!