Sue Le Bonne

I have booked my wedding for May 2013, and after reading a mixed review was naturally worried and a bit anxious that the catering of my wedding would go well, as I feel the food is one of the most important parts of the day for some guests! I contacted my venue along with Sue Le Bonne and immediately my fears were settled, I found Sue Le Bonne to be very professional, attentive and above all her food was fantastic. I no longer have any fears for my wedding day and would happily recommend Sue Le Bonne To any couple looking for a wedding caterer. I’m not an employee of Sue Le Bonne or was asked to leave this review, I just felt like there would be other people in my position and I wanted to re-​assure them.
Everyone is entitled to their opinion and review and I’m sorry if somebody’s day didn’t go 100% to plan but I was assured by 2 different people that this was a one-​off out of over 300 catered weddings a year, over 30 years!

Our wedding was on the 5^th of August 2012 with Sue Le Bonne as the caterer, we went for afternoon tea with canapes.
The canapes were very nice, they were exactly what we ordered, but the sandwiches that we ordered had nuts in the bread, this was despite the fact that in a meeting with Sue we stressed we had dietary requirements, and I the Groom, has a serious nut allergy. This was very annoying however we made our complaint and the next round of cakes came out, they were very nice and there was more than enough, however the plates came out with Florentines which were mainly almonds. This was not what we ordered, it was not in the menu we agreed on, it was not in the contract.
When I questioned Sue on ²⁰⁄₀₈ in a phone call, there was no actual apology or what I would consider an apology. There was complete denial over the conversation regarding nuts, Sue refused to speak to us in person at her premises and insisted that we go to the wedding venue instead, Sue believes it is our fault for not informing the venue even though she was contracted for the catering and the venue has no power in this situation. This part is totally bizarre, I have spoken to the venue and they are clueless about the actions of Sue Le Bonne.
Sue did however remember that one guest has a cherry allergy and promised that this individual would get plain scones, in the end he ended up with no cherry (as did everyone else) unfortunately he suffered from nuts allergies and received the same nutty bread and Florentines too.
Sue made it clear that she did not know, however she also made it clear that the Florentines were in a separate box and there was no cross contamination, but why do you need to worry about cross contamination if you know don’t know about the nut allergy???
Please note that the above information is based on fact which can be proved with documentation and a recorded phone call.

I had a private house party in June this year Sue La Bonne being the caterer we had lots of dietry requirements including nut allegy and gluten free and others too i must say and cant stress enough how attention to detail was the key factor and Sue and her team did not dissapoint i had lots of compliments on the food and service and Sue herself took notes in our enitial meeting of all dietry requirements and food to be served i can’t thank you enough for your service and will deffinatly use and recommend you again