Scotia Double Glazing Ltd Ayrshire

7 double glazing windows installed.
Scotia were not the cheapest quote obtained, but salesman Mr Sandy Goldie was friendly and offered no hard sell. An honest pitch.
The windows look great from a distance and really do stand out in my street from the neighbour’s.
However, once you got up close to them, they were very poorly finished products with absolutely no attention to detail shown during production.
most worthy problems of note,
1 window failed to remain closed on the night following installation.
2 panes were supplied scratched, 1 of which remains so.
1 window had to be ripped out completely.
2 windows (still) sit at an angle as they are not
perfectly square. Yup, you read that right.
All said, they did try to put it right.
After which, was a mutual realisation that this job was not going to be finished to my satisfaction.
Therein, we negotiated a financial reduction.
Not as much as I would have liked, but contrary to those who have posted re Scotia’s financial director Mr McKnight, I dealt with Mr Les Houston who could not have been more open or honest about the standing of our situation.
As others have posted, the workmen who have been out are very polite and display competency as they go about their work.
You do expect a few minor hiccups when undertaking a sizeable piece of home improvement, but my experience has been verging on the frustrating.
a quality product? no
worth the price? no
I did report the forgoing to the appropriate Federation. However, they issued a letter planely stating that they were not interested.
So, now to find another £5k and get someone else back to do it right.

Agree 100%. 17months on from signing original contract just got the conservatory finished. Absolutely shocking staff based in their offices, workmen great guys. Could not agree more on the comments regarding the Financial Director, a bully who has no people, manager or professional skills or knowledge! So much so that do believe the bullying and threatening could warrant charges never mind the glass and glazing federation and getting their membership stripped from them!