Passion Pour La Femme

I too was not impressed by the customer service either the lady when i phoned up was brilliant and very helpful but upon entering the premises i felt very uncomfortable i was told too ring before we went as they were not sure if they would be finished with their last client fair comment i agree but if they do not answer the phone then how does one find out if it is ok for us to go view the dresses. However we were told we could wait but we had my elderly Mum with us and there were no seating areas for her so after having a little wander round the shop and a few snatched conversations with one of the ladies we felt it best if we left as my Mum is not well and we also felt in the way. We were made to feel a bit like a burden and not made feel very welcome. Eventually we were shown one dress but it was not maybe to my daughters taste so we left and will not be returning ever, this could have been a hefty sale for them as we were thinking of bridesmaid/​bride dresses hats etc i would however like to reccomend Karen’s wedding dress shop on Holderness Road it is nearly opposite Iceland the difference in customer service was amazing

Went to this shop expecting to be made to feel special as the other reviews state, how wrong could we have been, it was awfull, we hadnt seen anywere on the website that said you must have an appointment just to view dresses, all our bridesmaids were at school so we just wanted to look before making an appointment to come back and try on. My sister and I arrived with our four month old babies after travelling quite a way to be greeted with a frosty attitude from both mother and daughter in the shop, the pram my sister had wouldnt fit in the shop properly (which we could have taken the baby out of) but once the women realised we didnt have an appointment we were practically ushered out of the door, i can not believe that an independant shop like this would turn away a customer wanting to buy 4 bridesmaid dresses!!! I did however ring up the shop 5minutes later and asked if it would be possible to go and view dresses without trying any on, to which i got told there was no problem? so was it the pram and the car seat that caused a problem? who knows, but dont be fooled by the polite telephone manner at this shop, it doesnt match the poor nasty customer service you recieve in the shop. not nice ladies at all !!!