Our fireplace was supplied with the wrong sized fire, but that didn’t stop the stores fitter fitting it. Also the tiles were crooked with gaps you could see brick behind The fitter wouldn’t return our calls until we contacted the shop, and even then didn’t turn up. We had to get the shop manager out to see the fire, and he acknowledged it was obviously wrong. A replacement was ordered, but while the tiles could have been fitted better, there was nothing they could do. We are left with a thick visible white line of sealant in full view.
Wendyt
Classificação do local: 5 Hull, United Kingdom
Visited hearth and home recently to look at multi fuel stoves. We went home half an hour later with a receipt in hand! The service and information in store was great. There were a lot of stoves on display in store, some lit and working and the information on the product was readily available. The prices were all given in advance and everything was taken care of, from start to finish. Great store, highly recommended. They tell me that they are opening a solid fuel store soon selling coals and logs etc which will be very useful as we have struggled a little to locate this locally.