Tech Flooring

My husband and I received a quote from Andy at TechFlooring 10 days ago. We suspected something may not be right when we received a company invoice asking for payment to his personal bank account, almost immediately after he left our house. He was then straight on the phone to us, being extremely pushy about getting paid the same day (funds required to place carpet order). Something didn’t sit right, so we consequently did a bit of Google research, however on paper this company checks out — registered company, logos, reviews from rated people etc.
Under pressure with deadlines (we are about to rent the house out before moving overseas) we were out of other options. Andy seemed like a genuine bloke in person and he assured us he could do the job within the timescale required.
After receiving payment, the excuses started; faulty carpet, no carpet, rouge lorries carrying the carpet…
Having missed our deadline a number of times, we decided to cancel and request a refund. The excuses the continued; bank couldn’t transfer his money that day, he needed longer, the Company Director (his wife btw!) needed to authorise…
Andy has a complete lack of integrity, he will ‘promise’ and ‘guarantee’ anything to get you to hand over money. My guess is he saw an opportunity within our situation to try and delay the job until we left the country, allowing him to keep our money.
Despite my naivety in handing a deposit to a total stranger when I knew that something wasn’t quite right, we were lucky and we got our money back. However, this is only because my husband forcibly chased the company with formal written warnings and the threat of reporting them to fraud agencies. Even then, it was the Director (the wife) who made a payment from the company account, rather than a returned payment from Andy’s personal account.
I never write reviews, however in this case I felt compelled to do so. I think if we hadn’t been leaving the country, then things may have worked out entirely differently. That said, my personal opinion is that if Andy sees an opportunity, he is the kind of tradesman who would always try and take advantage.