Spectrum Interactive

Used it three times at two hotels, twice was superb and once was troubling.
I changed from the hotel I used to use as the internet was not good enough there. The new hotel used Spectrum Interactive and the broadband was great.
I then tried a different hotel in the same town who were part of the same chain and also used Spectrum Interactive. Frist night good, next day it was far slower than dial up so really really slow. I called them up and they re booted teh system and it was fine. Later in the day the problem rea appeared and they had nto solved it or called me back about half an hour afer my call.
They said it was their line providor and not their fault, this did not addup because they said that the ilne was giving them 4Mbs and 8 people were on it, that should have given me 0.4MBps/512K but I was getting about about 10K at most so that would have meant that about 300 people had to be sharing it and there were not that many people in the hotel.
So they were saying it was not their fault and was the provider which with this logic is a LIE.
They said they woudl refund me and I said though that it was not about the £20 as the hotel cost about £350 and so how woudl I get that back from teh hotel, I need the broadband fior work and the hotel is useless without it. T
hey did not care, but only when I said that I write reviews about places I use, I would say that the broadband was good once and bad the the second time, they did the honourable thing and offered to refund on the broadband but then what do I do about the cost and stay in the hotel where I need broadband, so if you need broadband then do not touch them with a bargepole.
Suddenly they agreed to sort it out and gave me what they called direct access to their internet hub in the hotel which they said would priotise my usage and it worked. So if what they say is true then other uses would have been having a bad service but that does not make sense withteh maths they gave me as said above.
I stayed at the same hotel again after this visit as they had sorted it on this stay and it was fine.
Conclusion, a good service but problematic if it does go wrong.