Steak & Lobster

I liked it. It wasn’t great — the food took about 45 minutes to arrive, the fries were cold and dreary, but for £20 I had steamed lobster, a nice salad, and as many drab fries as I wanted — though I must admit, they never came around to offer us or give us a chance to ask for more.
Maybe it’s just because this is an airport hotel location, but it just didn’t feel like they care. I had also waited about 25 min at the bar to be served the night before, when it wasn’t very busy.

We were staying next door at the Marriott in prep for a flight home in the early AM. We walked up without a reservation around 7:30. The restaurant was about ½ empty. When we asked for a table the receptionist gave us a very disapproving look and said we would have to sit outside since we hadn’t called ahead. Again. The inside is ½ full. We said ok but please don’t sit us near smokers. She deadpan’s us and says if you sit outside then you sit with smokers. I told her that maybe we should eat somewhere else as we aren’t trying to be difficult. Just trying to not eat near smokers. She asks me, point blank, «did I do something wrong»? Lol. At that point I just went and sat down.
Great start.
We sit down and the waitress explains the menu. Pretty straightforward. Steak or lobster. Her personality is about as charming as the receptionist. We ordered wine and food.
10 mins later, the drinks come. 5 mins after that, a bee flies in my 175ml glass of wine. Didn’t even get a sip. I sit for ten mins waiting for our waitress. When she doesn’t come, I go inside, explain what happened and am told to please wait as the bartender goes to ask someone in the back a question. He eventually comes back and says he can only give me a small wine as a replacement since it’s not their fault that a bee flew in the wine.
Sweet!
Then, our waitress disappears for a solid 25 mins. Needed water. Needed more napkins. Nothing.
Finally paid our bill and got out.
Bottom line. Food was actually decent. But the staff and service are horrible.
Thank god for Alicia. She was the one good thing about the night.