O2

I’m so unimpressed by this store it’s unreal, and that’s saying something because previously I was a loyal O2 customer.
I originally went in on Saturday to speak to them about the upgrade I was due. I was told that they were rushed off their feet and that the wait to speak to someone was currently around an hour.
Weird, I thought. Who knew there were so many people desperate to talk to O2 about phones? But it was pretty busy in there, being 4pm on a cold Saturday. They said weekends were always manic. So I walked away and decided to come back on Sunday because I was in Bluewater again for a wedding fair.
The next day I went back, this time at 11:30am, half an hour after they’d opened, and when there was only two other people in the store.
I approached the assistant and asked again to speak to someone about an upgrade I was due. Bearing in mind what I was after was the iPhone 6, I wasn’t just wasting their time. I was about to drop some considerable money.
But again, I was told that they were rushed off their feet, only had two assistants in and the wait was 45 minutes.
It’s at this point that I call bullshit. You’ve been open for HALF AN HOUR. How do you have a waiting period longer than you’ve even been OPEN? And when your store is empty? I could count three empty tables just waiting to be sat at. And if you know weekends are busy, why wouldn’t you rota on extra staff?!
I think O2 can be fairly accused of hyping here. I called the Bexleyheath branch after I left in disgust and asked them how busy they were. «Pretty busy. The wait is around half an hour» I was told in reply. Except an hour later when I went in, it was completely empty, no customers and three staff members wandering around.
If you’re with O2 and you’re due an upgrade, just do it over the phone. The shops won’t help you. They’re «too busy».