Boots Stores

Even though it is a bit inconvenient for me to get to when in a rush… I usually pop in here, mostly because I have the Boots Card and I would never miss the chance to rack up those points.
The staff are usually very friendly… in fact there is one pharmacist that is really lovely and is always very helpful. I did take a star off because there is one pharmacist, I have personal experience and witnessed this with another customer, who does not make proper use of the consultation rooms that are provided when privacy should be considered.
Other than that, the store is always clean and free of clutter in the aisles and I can usually get assistance fairly quickly.

Generally Boots is a chain with a great reputation and experience that you can trust.
Unfortunately the Grantham branch does not seem to employ too many trained people on its pharmaceutical counter (I’m not talking about the bit manned by actual pharmacists where people get their prescriptions but the section next to it where you can buy over-​the-​counter medicines).
Therefore any questions you ask about medications eg cold and flu tablets are met with a blank stare and a shrug.
The level of expertise at the pharmaceutical counter in this store is not to the level I have come to expect of Boots in general. This shop would benefit from giving its frontline staff on this particular counter better training as many people using this service have genuine concerns and require proper advice.