Tailor Made Alterations

There’s hundreds of tailors around the West End, I’ve used others in the area before but thought I’d go in to this shop for a change as their price list seemed cheaper. I left a couple of shirts and trousers to be altered, the work was ok though the price ended up being a bit more than advertised due to complicated work. Unfortunately the service was what really brings my rating down — the staff seemed quite cold and uninterested, which left me reluctant to hand over all my money to them.

after months of deciding whether or not to update on a review of this shop i in the end accepted defeat and gave into niggling factual arguments going on in my’heart’and that i also think that Elina D’s location may have been correct!!! you see prior to Christmas’13,i went along to this shop in the hope of 4 items being amended and for the run up to Christmas nights out etc, i arrived@the shop after walking from my work in plenty of time to get there, as i arrived i was met with a glare from the male member of staff to which i thought they may be closing early or something (as this has been a common trait of the shop, where he can be on his own between 4−6pm most days usually trying to manage the whole shop, machining and running orders@the couter etc!). i wasn’t even asked what work i required but only prompted to consider coming back on another day, i was totally taken aback as it was only 17:20pm with that leaving 40mins to close. this worker was totally and obviously under pressure and stress because on three occasions he was rudely trying to return to his work as i tried to empty the bag to the potential work that i had for them to, what meets my next point of concern… my past orders/​work certainly haven’t ever been extensive or expensive projects but have been consistent and that is what i feel businesses have to consider in the Quiet and the Busy periods in such a recessive period and respect these principals, as customer consistency, loyalty and recommendation will prosper if implemented… this shop has also got to remind themselves where they started from and the help and support they acquired from local customers like myself its not about business rocket science here, just basic common sense, the ability to treat every customer and THEIR order equally and think of the ££££ signs when you do your end of day banking admin’ and to remember your competitors, there are so many equally skillful tradesmen/​women out there… people will certainly experiment and try different places these days esp’ when they are treated with respect and treated with good and effective Customer Service Practices being conveyed and displayed!!!

I took a new fancy dress I had bought for a wedding to this shop, it was slightly wide and needing a BIT of pulling in at the sides, an easy task for any experienced tailor. In short: BIGGEST MISTAKE EVER.
I was measured and pinned when I got there, and told to come back in a few days to collect. When I arrived back, the dress not ready but in fact still hanging on the rail with pins in it. The lady was quite rude, not apologizing, and told me to come back the next day.
When I did return, I found that the dress had been made too small. Also the waistline was no longer straight! When I pointed this out, the staff told me rudely, «it’s because you’re moving around, you have to stay still and pull the dress/​belt so it stays straight». With enough fuss they agreed to try to fix this within an hour — the fix was so-​so, not perfect but a bit more acceptable. Also, when I asked if it was possible to widen out a bit once again, as there was a little bit of material still left where they had sewn, the staff told me it would cost a FURTHER £18 to do this — on top of the £28 I had already paid for a tiny bit of bad work.
I took the dress home and after I tried it on again, I realized that the dress seams where they had sewn were starting to COME APART. Not one bit of good work from this store, I had to take it somewhere else to get fixed. Fingers crossed they can do a better job, although it really can’t be much worse than this…