EE

Ok, so my experience of EE during a recent upgrade has been poor. MEGA POOR. But there’s a guy in this shop who is excellent. In fact, generally the staff in this shop are pretty good and know what they’re doing. The same cannot be said for all EE shops, particularly the one up in Buchanan Galleries which is chaotic to say the least and has burning halogen lights that you could make toast under. Not a pleasant shop to endure.
Long story short, I got an upgrade from a company who I thought were EE, they weren’t, I cancelled it the next day, and then two months later, I was still waiting for it all to be sorted out, all the while being on a new unsuitable price plan, and with no new handet. The EE call centre, who are utterly hopeless, repeatedly failed me through security, so I had to come in to the shop.
I’d had a total melt down on the phone to EE on the Sunday, so it took me a few days to steel myself to go through it all again in the shop. The assistant manager, Scott, immediately made the decision that he wasn’t going to pass me to anyone else, but that he would sort it out for me. We were in the shop for almost 1 ½ hours, while he spoke to various depts in the EE call centre, and the external company who I’d take the phone from — Get Connected/​Upgrademymobile — don’t go near them. The man has the patience of a saint. I would have been spitting chips but he remained calm and collected, and just battered on through it. He really was excellent. Another long story short — today I’ve been informed by Get Connected that the new contract has been cancelled, although I don’t quite believe it yet. I’ll go into the shop to check.
Scott had jokingly said to me while we were enduring the mammoth rigmarole with the call centre ‘hey you’d better get your upgrade from this shop after all this!’. I’m hesitating about this at the moment as, despite being an EE customer for 18 years, yes 18 years, I have been so disappointed in the service from the call centre that I just don’t know if I can bear dealing with them again. The competence and attention from the employees in this shop is the only thing that will convince me to stay as an EE customer. So I’ll go back in and see how that works out.

Aaaaah, Orange… they talked me down from the ledge this afternoon with a good offer on a new phone+contract and made me like them again. I was THIS close to jumping ship today because I was on a plan that was too expensive and loaded up for my usage (despite being promised a twice-​yearly «review»), but one of their customer service reps listened to me and helped me find a much better deal. I didn’t really want to leave anyway, because their coverage is good and the hassle of switching to a different provider and paying two phone bills for a while didn’t really excite me. Thankfully it didn’t come to that. Orange, you’re not so bad after all.

Orange is my favourite network, even though they didn’t get the iphone till quite late on and sent me a Blackberry instead, I still love being their customer.
From all the phones I have had, Orange make being with them a joy, they definitely got it right with Organge wednesdays.
This store was where I went when I lost my Blackberry. Sadened as I was the shop people gave me a few options of what I could do next: either barr all outgoing calls and still keep looking for it, order a new sim card and use an old phone if I had one, or pay £70 for a replacement phone and be enlisted on their insurance service. Well I waited and waited and looked and looked then ordered a new phone, then found my old phone. AHH. So I went back in with the replacement phone that I hadn’t even opened yet, and they were very understanding and spent a while on the phone confirming the reactivation of my old phone for me.
I couldn’t ask for better service and I never even had to spend a penny.