bib and tucker

I got some beautiful gifts for my twins but unfortunately by the time they got home from hospital (they were premature), the clothes were too small.
I called the store to ask if they would make an exception to the 28 day refund/​exchange rule considering my circumstances. I explained that the twins were in hospital for 6 weeks and that by the time the gift was received, they were too small.
I was told that they would not make an exception and I am now stuck with 2 sets of expensive clothes which I will never be able to use.
I requested just a credit note and was not expecting a refund of any kind but again was told that they would not make an exception.
Unfortunately, opening gifts, checking sizes and returning gifts was not a priority when my babies were in special care but apparently this is what I would have to have done in this case.

Bib and Tucker is situated on Uddingston main street and sells beautiful baby clothes many designer labels in stock. It is a good size shop and staff are very pleasant only one or 2 staff members but its never that busy so you are served right away. There is a great selection of clothes from babies to toddlers and they also sell shoes and boots. Prices are rather reasonable but some things are a little overpriced but then they do last