Fareham Gallery

Wow have just been reading these posts mainly because I live in Fareham and I know this store and I think Avafae is a fairly well known artist unless the Avafae who left the original post is a fan of Avafae as am I and the artist Avafae is mainly a pastel artist so could be! Wow. I to am a bit of an artist I was also unable to purchase some soft black and white pastels from this store a few months ago even though I went in every week for a very long time. They had bagged up some odd sticks in other shades and the male assistant in the store told me also that he was trying to clear some stock before ordering anymore and that I should just keep trying, but I gave up.
The woman who runs this store is hard to talk to and tends to snub me. I have tried to chat to her and often wonder why I bother going in, but it is the only art store in Fareham. The man that also runs the store is very chatty seems to be a very nice person; however he never jumps in to offer a better service when she is being less than helpful.
I am sorry if this upsets when read, but any feed back should be seen as good feedback, because at least you can learn how better to treat your customers from this, and I am sure that ratings will improve due to sites such as these once you have made some changes to the way you treat your customers. This is an insight in to how your customers feel about you and your store and is well worth knowing.
I must say that it is unusual to return to a post such as this when you have left your comment and Stumpie returned why? Unless you are the owner!
I do hope you have a copy of the customers credit note as your credit notes are hand written otherwise you just gave her a piece of paper didn’t you and that is fraud. You once gave me a credit note and you had a copy. I would like to say, so what if you’re a small business and in this case credit is not due is it? I have never had any problems with anything that I have purchased from this store although most of what I have purchased is brand named items. It does bother me not being able to get a refund just in case I require one. I can not say that this is a rubbish store but the staff do appear to have been out of order and petty towards a customer Also we (we being the people in this forum) know you must have a copy or you know your customer as you have stated what you feel to have been the condition of the returned item! The customer has stated that this was some time ago so you must have the details down on paper! Or do you only have one customer or should I say had? You know what was returned so you know the customer and you had all you needed to make an exception but you didn’t because you didn’t want to! If you are a small business then you should value your customers more and give a more friendly and personal service! Without your customers you do not have a business

Went in this shop for help with buying a watercolour set for my elderly uncle. Older lady helped with my questions, showed me several choices and I also managed to include paper and a sponge within my budget. Very helpful, knowledgeable lady and value for money too.