Plumbworld

AVOID maybe cheap but no customer service to speak of. Ordered a number of items, when delivered some items were missing. So we called customer service line, held in long queues, left message and then tried several emails, to arrange delivery at a suitable time as not living at address due to refurbishment. No response! Several weeks later email sent by delivery company in evening to say delivery next day cannot give a time. Contacted delivery company by email as you cannot call and speak to anyone, to advise that no one would be there. By pure luck van driver rang to say problem with delivery and could give a specific time so could be there otherwise I would have cancelled remaining items.

I’ve ordered Gloss White 300 deep tall unit from
on 25/​07/​2011. I received the unit on 01/​08/​2011 and discovered the unit is of a very poor quality once I’ve opened the box (it was actually also misadvertised as a rigid unit, but in fact it turned out that it is a very poorly built pre-​assembled unit), it was also very badly damaged, which could not been seen through the packaging. I straight away sent the complaint to the trader about the damaged Gloss White 300 deep tall unit on 01/08/11,as there is no telephone number for customer services (apparently the trader says on their web site that they are cutting back on their costs and they provide customer service only via e-​mail), so I had to send an e-​mail on 01÷08÷11, which was answered only on 03÷08÷11, after I provided them with photographic evidence of the damage. Plumbworld offered a replacement, which I received 09÷08÷11. Once the package was opened, I found out that the replacement item sent was of poor quality again and badly damaged (crack right through the side), I took a photo, signed for the goods as Damaged, sent it back with the delivery men and contacted Plumbworld asking for a refund on 09÷08÷11. Since 09÷08÷11 I’ve e-​mailed Plumbworld multiple times asking them to refund my money and collect the damaged unit initially sent to me (when they sent a replacement they advised that the originally sent unit will only be collected once I am happy with the replacement. The replacement unit turned out to be of a poor quality and damaged again and I sent it back with the delivery men), I had no response since, which is 4 business days of waiting. I am extremely upset with such a poor customer service. It was nearly 3 weeks since my account was debited, but I have not received the promised quality goods since and the trader has not contacted me yet. There is no phone line for customer services either, only e-​mail service, which I can’t get a response from. The trader misadvertised the unit as a rigid one, but it is pre-​assembled, the unit was sent twice in a very bad state (damaged) and of poor quality, and the trader does not respond to my enquiries for a refund.
I find it extremely frustrating that the trader does not have a sufficient contact with the customers. I do not know how to get a refund for my goods and very upset by poor customer service and misrepresented advertisement. Also I have doubts about the truthfulness of the customer feedback on the Plumbworls web site. One of the customers wrote that the same unit as I purchased is of excellent quality, however, I’ve received the unit and the replacement unit and both were of poor quality and damaged. I find it hard to believe that someone could have got the same unit in a good quiality.

Evesham is where this company’s HQ is based, but they are an Internet only business trading in everything you need relating to ‘plumbing’. Now this covers a broad base of things, but you can get everything from a sink waste, kitchen sink, heating appliance, towel radiator, right up to a top of the range bathroom suite.
They stock an immense range of items at prices which beat most other suppliers. Their delivery charges are amazing at about £5 and the goods and service are first class.
We have bought several things from Plumbworld ranging from a bathroom basin to quadrant shower cubicle with ‘all the trimmings’. Never been disappointed.