The Flat Company

Stay far away from this company. Absolutely awful. Have been reduced to tears in the first month of renting with them. Flat was not cleaned from the last tenant. Boxes of old crockery and broken kitchen appliances just dumped in one of the rooms. Carpets absolutely disgusting, dishwasher had food in it, washing machine is broken and still waiting for a replacement one month later, two vacuum cleaners in the flat: both broken, sink blocked when we arrived, no plugs in any of the sinks, shower head hanging off a broken stand, oh and the fridge is broken which means nothing is kept cold (still waiting for that to be fixed too).
Getting in touch with them is near impossible with often long waiting times for them to call or email you back. Any problems need to be filled into forms on the internet and so meant it was a while before we could do so while waiting for our internet to be installed. Apparently it is far too difficult to take complaints over the phone and deal with them immediately.
Also this company force you to take out tenant’s liability insurance AS WELL as a deposit. They funnily enough offer a company of their choosing, we shopped around and got a cheaper one. Wish we’d never used them and we will never do so again.
For the rent we’ve been paying, 385 per room, not a single thing has worked and they have been so unhelpful. These things were all broken before we moved in so obviously no thorough check was completed in between tenancies. In fact one might be fooled into thinking they never visited the flat after the last tenants moved out.
I would give them a zero rating if that were possible.

1^st Hand Experience with The Flat Company on You Tube: The Flat Company by EdinburghTenant (
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