Firegroup – Stenhouse Fireplaces

The range of fireplaces is good, however as a lot of other reviews say the after service is very poor. Once you have paid for the fireplace they pass you onto their reccommended self employed installer Trevor who is the managers son, he was very unreliable throughout installation. He failed to turn up, as did his gas engineer, he installed the baffle plate wonky, we asked him to fix it, we were ignored but received an invoice due for payment by the next day. It was only when we refused to pay until the fitting was corrected that he was in contact with us to do it on christmas eve. As we were away over christmas it couldn't be done until the new year. In early January Trevor the fitter, called in without prior arrangement, or our permission, he was able to access our house as a joiner was there doing work at the time. He then told me it was fixed with no photo to prove but demanded payment that day. When assessing for the chimney liner in the summer he said that extra work was needed so we were charged more by Firegroup, this was not eventually needed. When we were asking the shop to look into their attitude was very poor, the manager(fitters father) never available, didnt call us back. It was only when we said we weren't settling the bill to the installer until all was resolved that the shop came back to us straight away, disagreeing with us that there was an extra fee. Bearing in mind we paid a Premium (10k for 2 fireplaces) over an online price, thinking we were getting a personal and local service, that we could rely on if we had any issues, we were unfortunately wrong. My advice to anyone thinking of buying from them is to read all the online reviews carefully, our issues are very common for their customers, and do not pay unless 100% happy, otherwise issues won't be resolved. We have two more fireplaces to get, instead of going back to firegroup, we've managed to save a lot of money by going online and getting our own fitter, we would have saved a lot of money and hassle doing this in the first place.

We spent a lot of time searching for a woodburning stove, and I’m talking well over a year here. We weren’t hardcore looking, bit familiarising ourselves with what the market had to offer.
In that year+ we saw styles change quite a bit. People used to want stoves that looked really traditional and now they are going down the modern route a bit more. We also saw the prices rise quite perceptibly.
We visited a *lot* of stove places, in Edinburgh and outside of it.
Firegroup is the largest showroom we encountered. It’s not just stoves, it has fireplaces, mantles, and gas and electric fires. I expect that the space devoted to woodburners is getting larger, though.
Due to the size, the selection is also quite good. They have a good range in sizes and styles and, more recently, colours.
DEFRA approved stoves are clearly marked and staff are readily available to answer any questions you might have about regulations, space requirements, etc, and most importantly they (or at least the guy who helped us) wont’ try to talk you into getting something larger (and more expensive) than you need.
They supply but don’t fit, and take a 50% deposit the day you purchase. They will deliver, but explain the delivery charge and encourage you to bypass that by picking it up yourself if you are able.
After over a year of looking, we happened to be in the neighbourhood recently so popped in We both walked right up to the same stove and decided that was the one for us. It was almost weird. Now we’re really looking forward to the colder weather so we can get our rockin’ red stove fired up.