Central Carpets

Shocking service!
I was very optimistic at first, the chap in the shop was very helpful and we arranged a home visit to take measurements. As arranged they came out and measured the stairs we wanted carpeting. All good!
We go back to choose our carpet and they had lost our measurements. They were nice enough about it but it was rather annoying. So we choose our carpet and arrange another date for the measurements. Measurements are taken and we’re told someone will be in touch to quote. Happy days.
Days later — nothing. In the end I give them a call. Very surly telephone manner and it took a very long time to find my details.
Anyhoo, we get the quote and arrange a date for the fitting. They come as arranged to fit the underlay and say they will be in touch to fit the carpet. A few days go by whilst we are walking about on bare underlay and exposed carpet grippers! They call to say that they can’t come out at the weekend and would need to be a weekday between 9 and 5. Who is in then??? We both work full time! To save any further hassle David takes a day off work. Not ideal.
They come and install the carpet and actually have to redo the underlay they had put down as it was not right. They finished the job and made no effort to tidy up leaving us with all the rubbish.
All in all, not very impressed, more with the customer service than the work. We are pleased with the carpet but it was such a hassle to get it done!

Had marmoleum fitted 3 years ago and again recently after water damage to a cloakroom. Excellent results both times and also stands the test of time. Didn’t feel I paid too much either. Wouldn’t go anywhere else. Recommended.

Fantastic choice — over two floors and much better range than the usual multiples warehouse offerings. Wide selection of bargain end rolls too inc. room size remnants of carpets and lino. Rugs, mats, hardwood flooring, lino, stair carpet and more, either fitted or supply only. Excellent service, good advice from staff and, in my case, a real bargain meant a good experience from a quality retailer who knows their trade. Highly recommended.