Kuoni

Thanks to the amazing and enthusiastic staff at Kuoni, we’ve booked our honeymoon and can’t wait for the wedding to be done so we can go on it. Ha!
We walked in originally just to grab some brochures because we knew Kuoni partnered with John Lewis and as we’re having a Christmas wedding and I’m Christmas mad, John Lewis was the obvious choice for seasonal joy on our gift list. Bear and Hare anyone?
But when we saw a woman called Mandy sitting smiling behind a table, we thought ‘Why not’ and headed over to speak to her.
Initially we just wanted to find out some rough prices. We had no idea how much honeymoons costed, or Kuoni holidays, but we knew there is usually a premium added to things when it involves the word ‘wedding’ or ‘honeymoon’ and we wanted to be prepared.
Mandy couldn’t have been more helpful. We were sitting there throwing places at her and asking her to email us the details over and quotes and changing how long we wanted to go for and what sort of package we wanted and she took it all in her stride.
Eventually she showed us a picture of the Maldives. it is so BEAUTIFUL. And it turned out that Mandy had been basically every year so she knew EVERYTHING about it. She got that excited bounce to her, you know when you ask someone a question about something they know everything about and love? That. Which sold it to us in an instant.
We asked her if we could leave and come back tomorrow so we could have time to think about it and she was totally cool. She said she’d be around tomorrow if we wanted to come in and speak to her more about it and that there was no rush because they only book 10 months in advance so we had plenty of time. I felt totally at ease.
After a chat and sleeping on it, we decided to go back and have another chat and get some more quotes. 8 nights instead of 10 for instance because we were worried we’d get bored. And a boat instead of a sea plane to get there because we wanted to enjoy the weather and first sight of the island.
Mandy was busy with another customer when we arrived but we spoke to another lovely woman who changed the details for us and it was perfect. Exactly what we wanted. She even explained how to set up the gift list and how it all worked. So we booked it. Yaaaay!
I felt a bit bad about Mandy’s commission but Kuoni are pretty revolutionary in this respect. How they work is, if you did the initial consultation, you get the commission no matter who closes the deal. It means there’s no sniping, no attitude between colleagues and it’s absolutely fair. Yeah, you might spend your whole day at work closing other people’s sales but on your day off, other people will close yours too. Win-​win. I liked that a lot.
After two days visiting Kuoni and having the most pleasant experience in a travel agents I’ve ever had, we walked away with a honeymoon, a gift list and a huge excited bubble sitting in both of our stomachs. We’re going on holidaaaayy!