James & Jenkins Garages

My car has been in their garage for 23 days with no sign of being sorted out. I have had assurances that it will be ready «definitely tomorrow» on four occasions but then when I ring (they have only phoned me twice in 23 days despite promising to every time) I get told there’s another problem; the part is faulty (this has happened now on two occasions to three different parts so I’m guessing it’s a well used stalling excuse) or they can’t get to the bottom of the problem. I’ve been put on hold and then cut off whilst I’ve heard the person I have asked to speak to in the background before they put me on hold. I’ve been told I have to pay for parts that were never originally needed (£300 + VAT) All in all, absolutely terrible service and still no car.
However, one bright note. I have since spoken to the manager and his attitude was very good so there is hope.