Barbara Rees & Co

There are very few estate agents that I recommend or would say yes they are professional and won’t try and rip you off.
Barbara Rees has a small team of people who are friendly and follow up with great service. The only problem is they are in the wrong location to capitalise on the student market. Most students will walk into the first place they come past and gladly give up the fees without even confirming a house.
It’s a shame that Keylet, Pinnacle, Taylorsimpson and others have failed to have high ethical standards, from withholding bonds and failing to repair houses. A reputable business should expand to fill the dubious business practises of these other companies and keep high standards to be a trendsetter and benchmark, Barbara Rees and Co. may be just that.

As far as letting agents go, Barbara Rees are like the anti-​thesis of CPS, Pinnacle and Keylet. The shining knight taking on those three vicious, thieving dragons. They are the contrast proving that letting agents don’t have to be inconsiderate, conniving liars in order to provide their service.
A year after leaving the Keylet incident behind, and fresh off the Pinnacle debacle, my housemates and I managed to find a wonderful place that was absolutely perfect for us. Barbara Rees took us through it, let us talk about everything, answered our questions frankly and honestly and told us repairs were scheduled for a short period into our proposed tenancy but we’d be paying reduced rent for that time if we were happy with it. We were.
Upon getting to the office, Barbara Rees contacted the landlord who told him CPS were handling that property for him now. Alright, this was fine; apparently it’s not uncommon for two companies to handle one property. We went down to CPS, paid the agency fee of £260 and waited. The agent then informed us that the landlord was mistaken and Barbara Rees was handling the property.
Annoying, yes. But manageable. Can we have our money back to go pay Barbara Rees? «No.» Grumblegrumblegrumble. Went back to Barbara Rees, explained the situation and was told they’d handle it.
To cut it all short, Barbara Rees did everything they could to help us and went way beyond what we’d come to expect from letting agents, even negotiating a lowered price when one housemate had to drop out of the tenancy. I highly, HIGHLY recommend Barbara Rees to any students looking for a house in Cardiff. They realise that tenants are actually people, rather than giant bags of money with a list of easily ignored complaints stapled to them.

Barbara Rees was yet another letting agent that we used to try and find our house for next year (I did warn you right at the very beginning that there were A LOT of agencies! We wanted to make sure we got the right one!). We were impressed by every aspect of our experience with the Barbara Rees team. They were friendly yet professional. They had a really good range of houses available, in a wide range of areas and under a number of different budgets. Going to view houses with them made us feel comfortable and appreciated as customers due to their excellent service. It also made us feel safe, in that they seemed to know all the individuals in every house. That made us feel like they were involved. We found another house in the end but I’d recommend them without hesitation.