Awful communication about unnecessary delays. You will fear all of your life belongings have gone missing. It took me 7 months to get my items. Some were broken and their scam insurance did not cover. Huge mistake. Do NOT use them.
Phoouf
Classificação do local: 1 London, United Kingdom
NEVERUSETHISCOMPANY ! They sent 3 totally unexperienced guys and they had no idea what they were doing. They did not wrap properly so many things got damaged/broken: My beautiful tables, chairs, vases, statues, not to mention the things that got scratched. they didnt even use bubbles paper but a very thin paper and they packed my cristal vases together with microwave . I used them because they were quite expensive and say they move fine art but it was a big mistake. My collegues used some other agencies and nothing got damaged. When I asked them for damage refund they never called me back. This company should be shut as it is a scam. If you need any more info pls email me on WARNING: ABELS may damage your beautiful furniture and will not even appologise
Worldl
Classificação do local: 1 Brandon, United Kingdom
We did an international move with Abels at the end of 2008. After the UK side of the move I emailed the International Manager with a number of complaints. I received from him the most breathtakingly peurile responses in a series of emails, which even revealed one of the crew to have quite an imagination when it came to relating events. Quite offensive communications. I believe this Manager still holds the same position. He did not apologise, either for the issues about which I originally complained, nor for the totally inept way in which my complaint was handled. Very, very disappointing. Simply not worth the premium.
Pauline W.
Classificação do local: 1 San Carlos, CA
Not great. We got Abels to manage our move from the UK to USA(California bay area) and we were less than satisfied with the service. (1) Long Delivery: We got a part-load service, meaning that we had to wait for a full container before our shipment left. We were told that for our case, this would be typically 6 – 8 weeks. It took 14 weeks in the end. (2) Non-transparent pricing. When asked, they told us that the cost was pro-rated based on the volume of our shipment. We were quoted for 40 cubic feet, but in the end we only used 37 cu ft. However, we had to pay the quoted price because it’s the same price between 30 – 40 cu ft. I don’t understand why this is because we were on the part-load service and they were filling up the entire container anyway. (3) Wrong port. We were told that our shipment would go to port A but instead it went to a port 350+ miles away. We were told at the start that if our destination was more than 30 or 60 miles away from the port, we would incur extra charges. This meant not only further delay in our shipment, but us having to pay extra $ 95. It was all a tad more stressful than I liked. So I would definitely go with a different company next time.