Giggi Gelateria

Omio dio Cant describe it with more than one word: Devine! I had frizen yugert and it was the best frozen yugert i have ever had.

I am a constant visitor to Italy and have some amazing friends out there so Gelato is very familiar to me. In recent years London has opened up some amazing Gelateria’s. I have visited Giggi many times in the past and on a recent visit popped in to place a small order and consider them for a larger birthday event and corporate order. The product is as always delightful and well made, its no Vivoli Firenze but its always been good and best in Bournemouth offerings.
Unfortunately I had to walk out with no orders placed as I was so offended by the member of staff I was served by.
Apparently even though ice cream is priced the same across all flavours and there is a flat fee for a tub I was affronted by an obstructive rule about 2 flavours only !! to quote «thats the rule darling take it or leave it !», I politely suggested I didn’t understand the logic as Gelataria’s in both Italy and London serve the flavours you wish she became more patronizing, obstructive and rude.
It does not make commercial business sense to refuse an order and previously I had been served multiple flavours, but the staff member just ramped up her level of bad customer service, even her male collegue looked embarrassed.
I am sure Luigi Bray the owner who obviously takes pride in his products and offering would be shocked his staff were so nonchalant with his business and reputation. I see the trip advisor excellence aware on premise and website and I hope Giggi retains this but my fear is they wont with a staff member like this on board. I treid to leave details for a call back from the owner but the same staff member just said he would not be interested… how sad this is
Bring back the old Giggi that valued customers, was proud to serve great product to gelato fans and wanted the repeat business I was willing to offer before this terrible experience

The ice creams are just the way I remember them from Italy with a different flavour to try every time, and the coffee is wonderful. The place seems to be run by very friendly Italians. Not in the best location — it’s new and down an arcade that is more of an alley — but this place is really worth the detour. I just hope it lasts.