Premier Inn

I always like staying at a premierInn as I think they offer great value and good service. This site offers exactly that.
I suppose your wondering why the 3 star review then? Everything was fine and dandy until it came to breakfast in the morning.
For the breakfast service, we were told that we had to open the hot food and they would then bring it out to us when it was ready. So it wasn’t the usual help yourself buffet that I’ve had before
The waitress came to our table to take our order but my mum had gone to help itself to the cold buffet and drinks. I asked our waitress to come back later. She was more than happy to, but we wasn’t expecting it to be about 30 minutes later!
To be fair, it wasn’t really our waitresses fault. There were only two members of staff waiting on the customers and this included not only serving, bringing the hot food out, clearing tables but also covering the entrance to the restaurant and taking payments. They were clearly under staffed!
When our hot food did come out, it was slightly wrong. But again, the member of staff was under a lot of pressure with complaints starting to come in, so is there any wonder errors are being made!
It was such a shame as up until then, the service had been impeccable and the staff on reception and it the restaurant the night before was excellent. Definitely worthy of a 5 staff review.
This could have still been a five star review had the management come and acknowledged that the breakfast staff were under considerable pressure and given them a hand to get over the worst. But they were nowhere to been seen. Not what I would expect from a good management team. Luckily, it seems as though they have some excellent staff and they’re the ones that keep the place running through thick and thin. And I can imagine they probably feel under valued by management, I know I would in that situation