I have visited here quite often whilst living in Bedford, for various reasons. The staff have always been helpful, even when they can’t provide what i’m looking for — one example — I needed a necklace that a friend had seen in their catalogue, and I needed it quickly! The sales assistant phoned round all the stores in London for me to see if she could find it and said if they had it she would get her husband(who worked in London) to fetch it and bring it back to the shop for us(she obviously sensed our desperation!). Unfortunately no stores had it, but it was a lovely gesture! The shop is quite large and very light and spacious, there is always more staff than customers in this branch — even though it is located very centrally in Bedford. They often have a good stock of sale items in here.