Nationwide Building Society

Up until recently I held several savings accounts with Nationwide, I previously found them to be helpful and polite. The building society is easy to access, with electronically operated doors and a ramp, which is invaluable when shopping with a pram!
The interior is bright and well-​lit, and the counter is easy to get to at quiet times. During busy periods it is unclear where to queue and the queue extends in front of the door.
I tried to pay in loose coins to a childs savings account and was told they would not accept any coins unless in quantities stated on money bags, ie £5 of 5 pences. I was disappointed with the lack of encouragement for my daughter to save money in a piggybank and pay in when it was full. I spoke to the head office and this is apparently the policy of all the brances.