Hotel Fayal

Sehr schönes Hotel, gute Betten, superfreundliches und sehr hilfsbereites Personal, toller Pool, Reichlich Parkplätze auf dem Hotelgelände, Frühstück ist ok, WLAN in der Lobby und auf den Zimmern (etwas wackelig, aber es geht so).

We stayed here for our honeymoon and were very pleased with the accommodations. Our suite had a huge balcony with a table and chairs that were great for enjoying the afternoon sun. The hotel is also steps away from town and has a pedestrian walkway that makes it very easy to there.
Breakfast is included each morning, and it is decent, but gets a tad boring after a few days. We did not eat any other meals in the hotel. The bar is nice, but it can be difficult to find a server in afternoon.
A good choice for Horta, we would stay here again.

Very spacious Hotel. We enjoyed the indoor swimming pool as it was a bit fresh outside. Also you can use the tennis courts Free of charge if you stay at the Hotel. They also have a small but nicely equipped gym. Towels are always provided by the Hotel.
The room was clean and we had a wonderful view on Pico Island.
Breakfast buffet includes a large variety of bread, cereals… and most of all, local products. I loved their natural authentic yoghurt and cheese as well as jams.
Regretfully, the premisses are getting a bit old and it would be great to refresh the painting on the walls and carpets inside. The room service is quite variable. We asked for tea to be brought to our room after a big rain shower and get 2 small cups served on a plate. The second time at least, we got two small teapots and a chocolate on each saucer, served on a tray.
I wouldn’t recommend the hotel restaurant for lunch or dinner as their prices are much higher than other restaurants in the area, although we ate there once and the food was OK.
However, it’s OK for snacking. For ex, the serve hamburger with french fries for about 5 €.
Wifi in the lobby works great! However, the access connection from the room was terrible although the have 2 or 3 different servers.
Overall we had a great stay and the location of the hotel made it really convenient to access to the marina and diving centers. Hope this helps ! :)

I stayed here for 8 nights for a conference in June 2014. I did not expect much from the pictures, but I was pleasantly surprised by a number of factors, most important of which was the friendly service and hospitality. The staff went out of their way whenever someone needed something.
A few things to know:
Wifi was spotty and slow. For a small amount you can purchase wifi for a week through a local provider and it works in different places on the island.
The rooms were updated about 5 years ago and are pretty nice. The beds, however, leave a little to be desired in the way of comfort.
They have a full bar area with tv. Nice area to have a drink at the end of the day.
Pretty substantial breakfast each morning although the food in the Azores, generally, leaves a lot to be desired.
There are two beaches within walking distance, the nicer of which is about a 5 – 7 minute walk.
The hotel is centrally located. Really a perfect spot, steps away from everything.
They have a small gym and indoor pool as well as a nice outdoor infinity pool. Beautiful views!
I would highly recommend this hotel for this specific location and would not hesitate to return.