My favorite outdoor store. I could not find the shoes I wanted in my size or the colour I wanted.. The staff offered to check with another branch, which they did. A day or so later my item arrived. The staff always make me feel welcome, they know quite detailed information on their products too. I’ll be back.
Linda Jane K.
Classificação do local: 5 Auckland, New Zealand
I have frequented this branch of Bivouac for getting gear repaired and I always experience great service. The staff are helpful, knowledgeable and have personal outdoors experience which makes a massive difference. I had a faulty SteriPen and a damaged Leatherman and I took both back and the process of getting it sent away and being contacted later for pick up was simple and hassle-free.(Plus my replacement/repair respectively were free since they fell under warranty. Win!) They were very accommodating when I said I wouldn’t be able to be contacted and accepted an alternate contact number for someone to call on my behalf. The staff also showed a genuine interest in the trip I was embarking on and also happily put items aside for me when I called ahead to put something on hold.