Sunset Plaza Beach Resort & Spa

Just spent a week at Sunset Plaza, have to say it was one of the best experiences. Service was great. from food to drinks everything was awesome !! The next time we come to Puerto Vallarta it will definitely be at The Sunset Plaza. Definitely recommend to anyone looking to spend time in Puerto Vallarta. if you want great drinks and service go to Pablo !!!

Javier is amazing. The hotel is very clean. Pools are warm and drinks are good. Not a huge liquor selection though. The staff is friendly and helpful. The wifi does not work well in the rooms and there aren’t a lot of tv channels in English.
Everything shuts down by 11. The staff almost judges you if you go out and have a good time. They are not equipped to deal with anyone that stays up past midnight or has 1 too many drinks. If you want to do more than sit by the pool all day and be in bed by 9:00 I do not recommend Sunset Plaza.
There was also a huge problem with people saving seats by the pool. Also, the hot tubs are not warm. The pillows are lumpy. They never play music during the day, just for a couple of hours around dinner. The beach was really rough during our stay and they always had the gate closed so you couldn’t even get out there. If you want to lay by the beach this is not the place for you. They also didn’t provide any of the activities they had listed online.
THE WORST PART: THE FOOD IS HORRENDOUS! IT MADE ME MISS CAFETERIA FOOD. IT WAS NOT WORTH THE ALL INCLUSIVE PRICE AS WE ENDED UP EATING OFF THE PROPERTY FOR EVERY MEAL BUT BREAKFAST! ABSOLUTELY NO SELECTION AND NOT CONSISTENT!!!
All and all, the hotel is really nice but primarily for older retired couples looking to escape winter. A little confused by the exceptional ratings online. The only thing remotely exceptional about the resort is how helpful and patient the staff are. If you are young and looking for a good time in Mexico: look elsewhere.

First off, let me say that I would happily go here again. The food was delicious, and the hotel itself is absolutely gorgeous. There are a couple of things, though, that were really big problems that you should be aware of before staying here — if none of these bother you then I highly recommend this place.
1. This is billed as a family resort but it is not a good place for kids. There are no scheduled kids’ activities, and while there is a kids’ club with a few things to entertain them, it is NOT supervised, which defeats the entire point. We took our daughter to the kids club a couple of times but with nobody there to keep her entertained, she just went right out the door and we would find her somewhere lost on the hotel grounds.
2. The hotel travel agent booked us on a whale watching tour with Beach Boy Adventures. If you do a quick Google search you will discover what a terrible, terrible company that is, and a hotel travel agent should know better. We trusted them to set us up with a reputable company, and instead we had the most traumatic, horrible experience of our lives, and I am not exaggerating. I cannot forgive the hotel for recommending them.
3. There are a handful of other problems that should not arise at a four star hotel. The hot tubs were often only lukewarm, some of the places would be an hour or more late in opening, and they do not have an airport shuttle.
Again, with all that said, despite the mediocre review I would still go back and probably will. The maid service was incredible, the one restaurant was delicious, and the hotel staff was amazingly friendly. If they had just warned us of Beach Boy’s reputation and staffed the kids’ club, I would have given them five stars.

Beautiful location!
Beautiful views!
Wonderful staff!
Great drinks!
Food was OK but all inclusive is a must!
I would come back just for the nice staff and the view!

Sunset Plaza Beach & Resort
If you are going to stay at this hotel, here is what you need to know:
1. It is a family hotel — good for young children (not a party hotel)
2. It is not a 5 star hotel, but rather a good 4 star hotel. The food is pretty good (lesser than a five star but better than other hotels we’ve been to that were suggested to be 4 ½ or 5 star). In other words you can find something tasty on the menu.
For breakfast I usually like bacon, eggs, hash browns and the Mirador bagel (smoked salmon lox with cream cheese, onions). We would sit at Humberto’s seat section as we really liked him. Others in the Mirador were good too.
For lunch you should try what I call the shrimp tower (I don’t remember the actual name). They also have several delicious sandwiches. We loved the Baja tacos.
We ate dinner just at Luciano’s. Steak was good and the veal was good. I ordered the Dr. Zhivago shrimp dinner which was the only disappointment.
The service is pretty good. Your butler takes care of things like late check out, doing laundry, and arranging for anything you need. We had Refugio and he was great!
3. It is a small hotel — I think it has 105 rooms in total. A big reason to come to this hotel is that it is close to town. It is a 65 pesos taxi cab ride to the Malecon (the «Boardwalk») — the place to go walking with your family.
4. If you want a better hotel, look into Now, Secrets or the Sheraton which are also close to town. But then you should consider the value for the price. If distance from town is not an issue, check out Riu Palace Pacifico.
5. If you have young kids, it may be worth upgrading to the one bedroom suite so you can shut the door and they can sleep and you can watch tv. We paid $ 70 USD a night as I had spoken with a Sunset employee before arriving. If you are going to upgrade, make sure you get a quote (with the person’s name) from the hotel before you come or else pay in advance for it.
6. Bring plenty of US one dollar bills for tipping and if you go to town, you need pesos (although many places take US dollars). Having pesos allows you to take advantage of the best currency rate.
7. You can use your blow up chair or child floating duck in the pool.
8. The Kayak is free under all-​inclusive if you go at noon; otherwise you pay.
9. Definitely choose and pay for the all-​inclusive food and drink option. But do this as an all-​inclusive vacation package with flight, hotel, food.
10. The wifi is really good (the best we’ve had in a half dozen trips in Mexico) in the room and around the pool. It is so good you can make clear wifi calls — like with Magic Jack.
11. There are two restaurants: Mirador and Luciano’s. The Mirador is your only choice for breakfast and lunch. Luciano’s is only for dinner but if you have kids, you can only go to the 6pm or 6:30pm seatings. You can bring food up to your room from the restaurant. There is supposedly a dinner dress code, but I did see someone have dinner wearing shorts and sandals.
12. There is room service available. As all-​inclusive, you don’t pay the cost of the items, but instead you pay a mandatory 10% gratuity — so you need not tip.
13. Use the safe — your computer, phones, passports and money. Play it safe and just assume anything not in the safe could be stolen. I saw very few theft comments on Travelocity so this hotel appears to be better that most on this issue.
14. Don’t come to Mexico without your Imodium and any other medicine you need. But if you need something, you can get almost anything at the farmacias — including antibiotics. There are some places that are only prescription and others where you pay extra to get without a prescription.
In summary it was pretty good value for money and we would come again.

Wonderful place and would totally go again.
PROS: Friendly/​kind staff, clean, well managed, delicious food, relaxing massages by the ocean (must try!), lightening shows, rain when it’s 92 degrees
CONS:
Food menu should be changed everyday… having the same choices for 7 days gets boring. Add shrimp taco to the menu! Rocky beach, rough ocean, shades over chairs need to be 100% sun blocker (we got burned under them), top over canopy beds by adult pool (less sun), and loud neighbors during our last few nights (don’t put big families next door to two adults — duh!).
All in all we would totally come back. If you’re planning a trip to PV go to Sunset Beach Resort & Spa, you’ll love it :) try the massage by the beach!

a fantastic hotel, had a blast. Will be staying here again. No complaints! Great pool/​bar

It’s taken me nearly a week and a half to write this review. There’s so much I want to say. As our first experience with international travel and an all inclusive resort we could not be happier.
The staff is so friendly and helpful at any hour of the day. Our room wasn’t checked by house keeping not once, but twice a day (one could be linens and another could be tidying up). The room service is quick and they make you feel at home with a table cloth, condiments, and sometimes flowers.
Every room in this place has a spectacular view. The entrances all face the city and the decks all face the ocean and the mountains. The sliding doors are huge and it allows for a nice ocean breeze.
This place goes the extra mile to make you feel special. There isn’t a single person that I would NOT recommend this place too, unless they were rude and undeserving.
Quick overview —
1. Food and drink are okay. The food lacks variety but everything is fresh. I would say go in with lower expectations and be surprised.
2. Rooms are beautiful and well maintained. Humidity can be a problem, but that’s just the environment in general.
3. Accessibility is easy from the airport. There’s also a cab station right outside the main gate (they will offer to call one for you too). It’s right in the middle of the bay so there is plenty of activity options.

This place was fantastic! We went with a large group of people and everyone left happy. The rooms were great, the service excellent, and the facilities well kept and clean. The only negative I can point to is that the food was average at best. Breakfasts were good, and snacks by the pool were fine too. But dinners were okay at best and the Italian restaurant was just poor quality food.
Even with that, we had a phenomenal time and I can’t say enough about the friendliness and the quality of service we had. Everyone went out of their way to be accommodating and helpful to everyone in our group. I would not hesitate to return, and hope to someday.

Stayed here with the fiancé mid October 2014. The resort was smaller than we expected, but that’s not necessarily a bad thing. That means the staff knows you and are more attentive. Also, you’re not fighting to get onto the elevator or for a lounging spot by the pool.
Since our vacation was during a non-​peak season, there seemed to be very few guests throughout the resort. Their lobby bar was always dead. One or two nights dining in their restaurants and we pretty much knew who all the other guests were.
Something to note — As soon as you check in, they will call you down for a «welcome package.» That’s when they try to sell you activities and lure you into their 1.5 hr «promotional presentation.» Here, they basically try to sell you timeshares. However, they’re not pushy and don’t make you feel uncomfortable. By signing up we got free tours and discounted prices on any activities we wanted. Make sure you ask for as many perks as possible. We found out other groups were offered more than what we got for signing up.
Now, onto the dining: The resort’s deli (La Canela Deli) serves delicious smoothies and paninis. However the 3 times we ordered there, the wait seemed to be at 15 – 20 minutes long even though we were the only customers.
Their casual restaurant (Mirador Bistro & Grill) is an open air eatery which could stand for more variation when it comes to their menu. This is the only place that is open for breakfast. Although every dish we had ordered from here was delicious, it got boring the second or third time around.
Their Italian restaurant (Luciano) is a formal eatery available only for dinner. However, despite a formal dress code, most guests dressed casual. Perhaps it depends on whether or not they were booked to capacity. All the times we dined here (4 – 5 times) there was always someone in a t-​shirt.
Overall, we very much enjoyed our stay here. There were no extra fees upon checkout. All inclusive means all inclusive! It was extremely relaxing without the typical spring break crowd you’d find in Cancun. I just wished there were more variety in their menus and that their bars weren’t always so dead.

We stayed here a couple of years ago and now we’re back for another PV escapades. Sunset Plaza Beach Resort & Spa is still impressive. They’ve kept their beautiful atmosphere, their spacious and elegant rooms plus their impeccable service the way we were impressed the first time around! We, again, availed of their all-​inclusive accommodation. A couple of years ago we had to pay for internet access, now it comes with the room and your accommodation. We highly recommend you stay here when you visit PV, Mexico. We’ll definitely stay here the next time around!

Came here for a bachelorette trip vacation and it was very nice and relaxing. The service was impeccable. All the servers worked so hard and was so nice. This place does have a lot of kids here so It’s probably more geared towards families. There was a whole section for kids. This resort is a lot smaller than the big chain resorts so there was not as many eating options as you would find elsewhere (like sandals resorts or riu). My favorite part was that they had free wifi everywhere! It worked best if you were in the building. If you were out near the pool, it did not work as well. Usually other resorts only have free wifi in the lobby which is always annoying as hell. Overall, I really enjoyed my stay here.

We visited sunset plaza for our honeymoon and just returned yesterday… My husband and I were very impressed. Beautiful atmosphere, very clean grounds, spacious room, jacuzzi bath, and very good drinks and food. They have an all-​inclusive option, which I recommend.
The service was fantastic– We needed sunscreen one morning and the hotel concierge sent an employee out to buy some for us. Everyone was very accommodating. We will stay here again!

Great resort to go to for a vacation. Very spacious suites. Great view of the ocean from our balcony.