Paradisus Cancún

Best Sunday day party ever at Coco Beach! DJ Artel Govea Tabata Ortiz was absolutely incredible for anyone looking to enjoy the most fun dance party at the most gorgeous resort. He plays tech house, perfect for a beach party groove. We were there for our friends’ wedding & had such a perfect day with our closest friends.

I came to vacation with my boyfriend for 4 nights.
We like to travel and already been in many hotel before.
The second you enter the hotel there is a lady that try to explains you why it’s so worth to join there club or something like this… (We came after 6 hours flight) we stopped her in the middle of her monolog and went to room
First we got a room that made for disable people (we are not)
So much noise!
My boyfriend went to take a shower and after a minute the bathroom was floated. We asked to fix it several times until they promised that we will change the room the next day.
But the worst thing about this hotel is their Guest service! The worst I have ever had !!!
They hardly know English, they never kind and not helpful at all!
When I tried to make reservations for dinner The lady in the phone was very rude and didn’t even let me finish my sentence!
We paid a lot of money for all inclusive hotel but we found out its a fraud!!!
The food is below average, the only people who can enjoy it are those who like junk food
Overall we are very disappointed, I won’t recommend this hotel to anyone who wants to have a great vacation.

The Paradisus Cancun is an amazing hotel, the service, cleanliness, food, and people are all 5 stars. From the minute you check in, to when you leave, you will have a great time. The restaurants are all amazing, the grounds are beautiful, the staff is always friendly and you can tell they will go the extra mile for you. This is my second time at this resort, and I am already planning on next year to return. Definitely definitely do the royal service upgrade, it comes with a bunch of great perks (private beach and restaurants, priority reservations) and the best part of it is the butler. This person will ensure your stay is great, and will go to great lengths to make sure you want for nothing. Ours was Juan, and he was awesome and I will most certainly be requesting him next year. I cant recommend this resort high enough, if you have any questions feel free to ask.

Excellent hotel. The staff were amazing. TURQUOISE waters. Excellent service. Food was delicious. Love this hotel.

Stayed here mid December for 6 nights and I’m already having major withdrawals. I seriously cannot wait to come back. I’ve been bugging my boyfriend for the past month about booking our next trip to cancun.
We booked our trip online including airfare and transportation to the resort. When we arrived, all the staff was so friendly and treated us like royalty. We decided to go with the royal service option while booking, which I highly recommend. For the Royal service, you get a butler during your stay. Our butler was Juan and he took care of us during our whole trip. He welcomed us with desserts and rose petals when we arrived, and on our last day he surprised us with a champagne bottle and a rose petal bubble bath. Thank you Juan! Anything from restaurant, Bali bed, cooking class reservations, he took care of it! It made everything more stress free since I heard from other reviews that it was difficult to get reservations. Juan was able to get us dinner reservations every night. I really recommend Mole, we went there twice during our stay!
Royal service has its perks, it’s a separate area from the rest of the resort. There’s a Royal service lounge where they serve breakfast, snacks and desserts all day, along with a premium bar! My boyfriend and I probably killed 2 bottles of Hennessy during our stay from all the henny and coke’s we ordered. No shame at all…
Aside from the lounge, you have a pool area for Royal service guests only. There you can find the Bali beds/​cabana where you can reserve for the day for no charge! I believe for regular guests there is a fee. Free towels, sunscreen, tanning oil etc. We were able to reserve it for 3 days during our stay. There is also a restaurant for Royal service guests only called La Palapa, it’s near the pool area! We didn’t know about this until our second to last day here. I wish we knew sooner because the food there was amazing! Everything here was made fresh. We literally ate there for breakfast lunch and dinner on our last day lol
Now the cons.
— The food/​restaurant options were okay, or maybe I was expecting everything to be bomb. The only two restaurants I would really recommend are Mole, Naos (breakfast only) and La Palapa. All the others were mehhh… (fuego, blue agave, market grill, vento)
— Room service was extremely slow. Took about 45 minutes to an hour for food to arrive
— The toilet seat in our room was flimsy but could’ve just been our room
— One of my makeup products went missing. I should’ve put everything away before leaving the room. Kinda bummed, but whatever.
Overall the resort was wonderful & staff was great! I would definitely stay here again! Shout out to our butler Juan and the extremely friendly servers at Naos, U da real MVP’s!

We just came back from spending 6 nights here in tower 3:
The good:
— the resort is beautiful inside and out. Very well maintained. The ambience is great with the flower walls in all towers. The pools were clean and nice and the beach area was great as well.
Not so good:
— they really need to turn down that incense they have going inside. I didn’t notice it so much in other towers but it was very strong in tower 3 at times I got a headache.
— their reservation system is horrible for restaurants. They only allow u to make reservation for same day and next day but not beyond that. We stayed for 6 nights and would have liked to book it at one shot for all the days at all restaurants. The staff at restaurants needs to be more friendly with families with kids. Also some days, all restaurants can get completely booked. So you r left at buffet which can get old fast.
— the room service was so-​so. My q tips and makeup wipes were not replenished after the first day. The towels were not always adequate and need to provide small towels as well.
— the acoustics in tower 3 were horrible with respect to night time entertainment. We heard everything very loudly in our room till around maybe atleast 10pm. They need to find a way to change that. So people can enjoy the quiet.

We spent one week at this hotel recently. I give it a SOLID three stars. I read thousands of hotel reviews before selecting this one. The bottom line is that it is nearly impossible to get everything you want in a hotel. I have to say that Paradisus for the most part met my expectations. I will also gladly recommend the hotel to family and friends. We purchased the general all inclusive package.
THE GOOD
–The staff are extremely friendly and always of service. From our check in to food and room service, all staff were professional and courteous.
–The hotel is not only big, but it is long, which means you have access to a long stretch of beach.
–Buffet food is always fresh, full of flavor and area is kept clean and food is replenished in a timely manner.
–The Vacation Club Melia staff are friendly, not at all pushy if you aren’t interested in joining vacation club.
–The décor and and the overall ambiance of the hotel is stunning! I enjoyed walking through the main pyramid and smelling the soothing aromas, hearing the calming zen like music, and appreciating the unique decorative pieces throughout the hotel. I also enjoyed hearing the fountains and the ocean from my room everyday.
–If you want to relax in the comfort of your room, order room service! We planned a day trip to Isla Mujeres and opted for room service for breakfast. Within 30 minutes of ordering we received our order. The presentation was nice and the food was delicious!
THE ROOM FOR IMPROVEMENT
–The policy for reserving beach chairs either needs to be enforced or thrown out altogether. If you go out at 630 am to reserve chairs, nearly all are taken! The policy is such that if you are not at your lounge chair for 30 minutes staff can remove your personal items so that other hotel guests can use the chairs. Make up your mind Paradisus management!
–The kids club feels like an afterthought. On paper, there is a nice, balanced schedule of activities, but we did not choose to leave our kids there for several reasons: 1) kids 5 – 12 are lumped together in the same not so big room with about 6 activity/​toy stations and a jumper. I walked in twice. There were 2 – 3 staff there with as many as 40 children!
2) There is an iffy system of identifying children who are part of the kids club for outdoor activities – there was an outdoor treasure hunt activity one afternoon. When I asked staff how children from the kids club would be tracked as they walked through the hotel grounds I was told that the kids were identified by paint on their face. How about a matching bracelet for kids and parents?
3) A majority of activities are indoors, and the kids zone room is dark with no windows. We are in Cancun! Have activities outside! There seems to be a large underutilized space where the playground is. Put a big palapa over this area and create a fun outdoor space with a water tables, water slides, etc so kids aren’t enclosed in the existing claustrophobic space.
–As big as the hotel’s oceanfront is, you can’t enjoy swimming in the ocean as the ocean is rough. The red warning flags were up the entire week we were at the resort. Based on tripadvisor reviews the red flags have been up since May. Not fault of hotel. its Mother Nature. but something for you to consider if you enjoy swimming in the ocean or you have small kids.
Tips
1. Lounge chairs– have someone in your group reserve chairs in the early am – as early as midnight for the next day. Place Paradisus towels, cheap flip flops, beach bags on your chairs.
2. Make reservations at Fuego and Mole! These restaurants, in particular, have amazing food. Be curious! Try food you’d typically never order and you’ll be surprised at how delicious every item on these menus are. (Make reservation the day before)
3. Go to the Market Grill restaurant for lunch. The restaurant has an ocean view, no reservations are required, and the food is fresh, healthy and made to order. The kids loved the pasta and pizza. The adults enjoyed the salads, the shrimp skewers and the sides.
4. Be persistent! We purchased the junior oceanfront suite. The room we were given was in the 3^rd pyramid and had a view of the roof of the Market Grill restaurant. After seeing this we asked the hotel staff for a complete ocean view room, as we had purchased. The hotel management offered us other rooms but these had issues as well– one room had outdated light fixtures and décor, the other had a leaky air conditioner. Needless to say, we ended up staying in the room with the partial ocean view for one night. The next day we were given another room in the 3^rd pyramid which had a complete ocean view and updated furniture, fixtures. For the inconvenience the hotel management made dinner reservations to 2 restaurants for us.
5. Go to breakfast early! Anytime after 10 am you’ll have to wait in line to get seated, wait in line for the omelet station, and the juice bar… and lines get long

Keep in mind it’s so bad that I am writing this during my actual vacation. Here now in room 3712, room is actually nice and beach location great hence the two stars.
However everything is below average across the board. Desperately trying to check out and move to the Paradisus Playa Del Carmen.
Will write a comprehensive review upon return.

This isn’t the resort to go to if you’re looking for s spring break kind of a vibe. If you get the royal service they treat you like royalty (seriously). We were offered drinks every other minute from when we were around the pool to when we were having breakfast in Naos. It was a nice place to just get away and relax but also drink till you can’t anymore. All the restaurants were pretty solid.

Generally had a great stay except for the first and last day and losing my jacket. I really wanted to have this review be great but felt I had to call out a few things.
Had to move rooms the first night due to my room flooding (it was raining cats and dogs and I don’t think the hotel was made for rain.)
The last day, though the hotel is all-​inclusive, I was charged for lunch… which I was communicated to me while I was halfway through eating. I think this was poorly handled and communicated to me as a guest.
Another thing was that as I was switching rooms I left my jacket in the old room and didn’t realize it until I was packing (you don’t really need jackets in Cancun.) I asked the front desk and no one had heard of my jacket or reported it… so I’m guessing it «disappeared.» Again, hate to give a poor review but felt I needed to be honest.

The entire look and ambiance of this place is amazing. However, the cuisine and cocktails are lacking in every way! For the price we paid I don’t feel like it’s worth the money.
The service is lovely, and the resort is well staffed. We are staying in the royal service, which was worth it. We have a «butler» and he makes our reservations and advised us on everything. They have wifi in the resort but doesn’t exactly have the best range.
Overall, it’s a lovely place and great location. They just need to improve their liquor selection and food quality.

Disclaimer: I have not stayed at this hotel, this is a review upon my visit last night.
First off, we walked to the hotel from our hotel which was just next door. It is a bit of a walk considering how many stairs we had to trek up since the hotel is up on a hill, but not bad. I wasn’t panting like a puppy since the weather was better @ about 10:30pm.
The reason why we visited this hotel was to eat at the Blue Agave.
When we entered, zomgggg. The hotel looked phenomenal. It was so cool & exotic!!! They have a coy fish pond & waterfall in the middle of the hotel, along with a wooden bridge to walk over. It was so serene & beautiful. I love the vibe the hotel gives.
Another plus: They have so many restaurants to choose from!!!
Wishing we would have stayed here instead of the Marriott lol. Since it was like a jungle in there, we got a little lost. The employee we asked was so kind & actually walked us down to Blue Agave! From what we encountered, service is A+++++
Blue Agave was amazing & not overpriced like many other restaurants we’ve experienced! Definitely a must eat.

My sister and I took our mom here for her 60^th birthday. I was pleasantly surprised! The hotel was nice as were the people. The food was good and the service was excellent. Check in was a breeze and everything is explained. We had an all inclusive package which was nice. It included all except two restaurants. We were only there for the weekend so we opted not to hassle with reservations to the restaurants. You had to do them a day in advance which I read about online — it seemed to be more hassle than it was worth. We opted for the buffet at Naos each day which was always well stocked with options. Overall, the trip was great and we had a good time!
I notified them before arrival that we would be celebrating a birthday. They decorated our room and mom’s bed with balloons and left her a cake. Really sweet. On our final night there, it was pretty comical but the waiter was drunk out of his mind! Again — hysterical! We went to the night club they have at the resort the night before mom’s birthday. This was a lot of fun. The DJ was decent and played songs requested.
I have to compliment the beach staff. Roger was absolutely amazing! Such a sweet guy. He was so kind and was not looking for tips — which made me want to tip even more. Genuinely kind and accommodating. He kept ice cold water on hand and was always there if you needed anything. He served ice cold fruit popsicles around 1pm one afternoon — they were incredibly delightful!
Overall great trip! The only reason I docked a star is because I had to call for them to service our room our first full day. While they would like guests to reuse sheets and towels if at all possible, I think it’s absurd to come re-​stock my mini bar and not make the beds and empty my trash. Around 6pm, I had to call to see if anyone planned to come clean. They came right away, but at 5 star hotels, this is not a request I’ve ever had to make.
All else was good. If ever in Cancun check them out!

Royal Service ALL the way! Came to Cancun to celebrate mine and my friend Kamilla’s birthday with my boyfriend and other friend, Heidi. From the get go we were treated like royalty. Check in was a breeze and right when you walk in you are greeted with champagne. One out of the two rooms we booked were ready so we hung out there before heading to the pool. We were hungry and ordered room service right after our butler Ivan explained everything to us. The room was nice with a king bed and a view of the lagoon which was nice. Our butler Ivan was really nice and attentive when we needed him, but we didn’t see him much. The staff in the Royal service building were THE nicest people I have ever met! Nothing we asked for was out of reach. My friend Heidi and I drank Hennessy & Remy Martin which they didn’t have out for guest, but they brought out for us since we asked, we felt pretty damn special after finishing 3 bottles in a days span (DONT’ judge us lol) ! The breakfast buffet they put out in the morning is pretty good and ready at 7AM which I loved because I tend to wake up really early while on vacation. They also have a self serve alcohol bar with great brands of liquor, if you don’t see a particular bottle you like you can ask and they more than likely have it and will bring it out for you. We spent our entire day on Friday at the royal service pool and beach area. Chairs on the beach were always available. With royal service you get two guaranteed bali beds by the pool during your stay which are pretty big, lucky for us we booked separate rooms so we got four, but couldn’t use two since it rained Saturday and Sunday while we were there =(We were able to get one on our last day which was nice since many weren’t already reserved. Service at the pool was prompt and amazing! Daniel and Rogelio were awesome and made sure we were always taken care of, lets not be cheap people TIPPING your server should come naturally and it gets you the best service, believe me we didn’t have to want for anything and they remember you and make sure you are always satisfied. No complaints when it comes to service. The only down fall to this beautiful and absolutely amazing hotel is their food. We went to Naos, Bana, Vento, Blue Agave and Market Grill, the only one that I actually liked was Market Grill for lunch where we had pasta, steak and chicken it was all seasoned and grilled soo well ! Other than that everything was pretty bland so I stuck to fruits and veggies and room service which is open ²⁴⁄₇. I also didn’t like their whole reservation system, if you show up and want to eat at a restaurant they will flat out tell you no even if you see about ten tables open for seating. We got lucky at Bana because my friend and I were very persistent and refused to leave until we got a table all for almost nothing because their sushi was just okay and tasted like the pre-​made stuff at Giant, but their dumplings and chicken teriyaki roll were good. All in all this place was awesome and I am glad I researched all the resorts in the area before deciding on staying here and my friends were super happy and thankful about my choice, I highly recommend this resort and would not hesitate to stay here again! I actually want to stay at other Melia resorts after coming to this one. I WILL BE BACK, PARADISUS! Thank you for the amazing hospitality!
p. s. Don’t listen to the reviews where they tell you RS is not needed, IT IS! Clearly, they haven’t experienced the perks you receive with RS. You get extra perks that I know for a fact that regular guests do not receive. What’s better than being treated like royalty and having everything you need and want in the building you are staying in? NOTHING!
(Would have rated at 5 stars, but took one off for the food.)

Really enjoyed our stay there.
We booked our trip through
6 night 7 days. all inclusive. about $ 1300pp (airfare direct flight with aeromexico included too)
when we first arrived the resort has a very herbal spa like smell… that is because they have these misters right when you walk in. this really put you in a relaxing state. we were then greeted by Paola who explained all the features of the hotel. we were given a map/​brochure. our rooms were ready maybe about 15 minutes after we got there.
Pros:
–Food is pretty good,
t-​he pools do not have an overwhelming chlorine smell!:
–Dancing everynight at 8:30 really talented
–rooms are clean, well stocked sometimes they came around again to see if you needed anything additional usually around ⁵⁄₆ pm
–short walk to the beach
–wifi works pretty well
–ocean view front room we had was great!
–staff super friendly
–buffet at Naos has really great selection of foods
–Staff is always smiling/​friendly, no cat calling (none that i heard)
Cons:
–Dont wear or avoid wearing white bathing suits in the pool especially the bar pool. the amount of chlorine they have to put in there and piss from all the drunkies will turn it yellowish/​light green
–the lights in the room do have a «main» shut off so if thats off nothing will turn on.
–they do not announce when activities will be happening on the resort.
–they do not play music near the pool.
–they do offer cabanas but you have to rent it for the day about%50. but if you get vouchers you can save $ 10.
OVERALL
i would return.

«Oh think twice, it’s another day for you and me in paradise
Oh think twice, ’cause it’s just another day for you,
You and me in paradise, think about it»
Another Day in Paradise –Phil Collins
Plusses
1– ALL INCLUSIVE RESORT –all food and drink!
2-​The room is spacious, the beds are comfy, the wifi is terrific.
3-​The bath towels are gigantic and as plush as a comforter
4-​The showerhead is as large as a Thanksgiving turkey platter
5-​The entire facility is aromatic — as if there are 15,000 hidden incense sticks
6-​The restaurant choices are staggering
7– 99% of the hotel staff we interacted with was polite, courteous, and helpful
8-​The Royal Service level is the way to go, at least it was for us. Adults only accomodations, no children allowed. Private beach, private pool, incredible lounge area with included food and drink all day, private check in. You even get a private butler to arrange all of your restaurant and excursion needs.
9. Our butler (Juan) was awesome. Basically he was our private concierge.
10. The fresh fruit is absolutely incredible. Puts to shame what we get at home.
11. They have tons of fun classes. We did a class on ceviche, mixology, guacamole, tequila tasting, and sushi sampling.
12. The Avenue Bar has «shows» every night for your entertainment pleasure.
13. The beach is beautiful, warm turquoise water and white sand.
14. The huge Royal Service pool is wonderful, but for variety you can choose two more pools — there are three total.
Minuses
1.The hotel room water is not purified and the guest book tells you they «do not recommend its use»
2. There is a thick strip of unattractive seaweed between the end of the beach and the water line.
3. Amazingly, the pool-​side beverage service was quite inferior to the beach-​side beverage service. A guy served the folks next to us, and walked right by us 2X as if we were invisible.
4. The towel and sun screen guys at the pool weren;t very friendly.
5. Probably because of its size and hundreds of employees, not every employee is familiar with the hotel activities. We went to a scheduled Mixology class, and the Maitre D’ looked at us as if we were hallucinating or delusional. He asked the bartender if he knew what we were talking about, and he knew exactly what we meant and he took care of us.
6. Its very difficult to tell exactly who is a hotel employee and who is a time share/​vacation club shill. They dress alike and are located in the same places.
7. The interaction between our room’s ceramic tile floor and our desk chair created the most godawful squeak when you move the chair. Unless you carry earplugs, you’d better hoist the chair clear up off the floor to move it. Slide it at your auditory peril.
8. The procedure to sign up for the classes really needs to be overhauled. You get a printed slip for your dinner reservations, but no such printed confirmation exists for these classes. When we were at the tequila tasting, more people showed up than expected, but there was no real procedure in place to deal with that. We had our valet sign us up for today’s sushi making class, but a dozen folks were there for a class that reportedly had 6 openings. There was a young guy from the hotel present at both classes and he seemed to take a sadistic glee in shutting the door on some folks who honestly felt they belonged there. We were asked «who signed up for the class, c’mon, be honest?». I thought that was demeaning and insulting. Printed slips to confirm reservations shouldn’t be that hard to orchestrate.

Absolutely love it here, the rooms are beautiful, the views are spectacular, the hotel is stunning, and I’ve gotta say the cabana boys are the nicest and incredibly helpful! Close to all attractions, and a great place to go with a special someone. The restaurants are delicious, and you can dress up every night. The pool always has a dj, and fun games going on.
We have a time share here, so this wasn’t my first time, but it was my birthday and they sent balloons, a card, and a cake to my room. I can’t wait to go back!

Might try out other resorts before coming back. Still, it was a great first all-​inclusive resort experience in Cancun!
Pros:
— Service (everyone was so friendly)
— Private Cabanas (in Royal Service — which you need to get your butler to reserve for you in advance)
— Wifi (not bad at all, could watch Netflix seamlessly in our rooms, which btw, Netflix Mexico has waaaay newer shows and movies available than Netflix USA)
— Full body massage (downstairs at the spa — not available in all inclusive package)
— Ambience (really modern, chic, and different depending on each restaurant’s theme)
Cons:
— Food (even though it was all-​inclusive, we barely ate)
— Alcoholic beverages (so weak)
— Elevator broke down for 2 out of the 3 days we were there (sis-​in-​law was pregnant so this was a problem — however they let us use the service elevator)
— Royal Service area was quite far away from most of the restaurants, had to walk around a lot (bit rougher on my pregnant sis-​in-​law)
Overall, good experience, they just need to improve on their cuisine and alcoholic drinks, it wasn’t worth the price of paying all-​inclusive.

The boy’s company rented out the entire hotel for a few days. Afterwards, we stayed at the Aloft. Comparing the two, I have to say that customer service was excellent at the Paradisus. Very friendly with drinks, cleanup or housekeeping. Loved the rain head shower. Plus, they are able to exchange money at the front desk!
I wasn’t a fan of the food, however that may have been a logistical issue with the event planners and not the hotel itself. There was always a lot of food, but the quality and the variety wasn’t very good. I lived off a diet of hot wings because everything else was bland or boring. I loved that we had our own private beach and an ocean-​view room. I like the tropical theme in the heart of the hotel, but it made the hotel feel humid. When we were finally able to pick our own restaurant for Monday night’s dinner, Tempo was amazing. Flawless customer service and a great tasting menu. Plus it was a nice haven compared to the outside electronic/​techno music and restaurants.
We will probably be back next year, so I’m looking forward to it! If you need to buy snacks or cigarettes, you’re better off going across the street since it will be a lot cheaper.

Stayed here from New Years Day to the 6^th. We did not do the royal service so keep that in mind for this review.
So this resort is just okay in my book. There were times when I felt it deserved everything said about it in tripadvisor and here on Unilocal and there were times when I was thinking WTF?
First off, Naos was great and then there was a bad part to it. Naos is the buffet for Paradisus Cancun and I loved the selection offered when we first arrived. They had a palletas cart and rodizio servers walking around. There was none of that in the next days. Also, they had a wonderful spread of seafood the first day which was nonexistent or existent to a much smaller degree later on… which wasn’t bad because I had really bad food poisoning from the raw oysters or the raw scallops the first day. What bugged my wife and I was that when we told the front desk person the next day they said I should have said something that night. Sorry, but I was busy losing liquid from both ends the whole night. There wasn’t really any apology for it or anything.
Rest of the food was good and enjoyable although it was hard to make reservations at times when some of the excursions we did didn’t get back until later and you’re only allowed to make reservations a day in advance. Hard to make reservations when you’re gone and by the time you get back the reservations people are gone. Only food that I would have rather skipped was from the sushi restaurant. Fish was not good quality it felt like. If you come I recommend Fuego as a restaurant to be sure to get a reservation for and I guess Mole as well, but to a much lesser extent. Blue Agave was great for their tacos and not needing reommendations.
Service… It was good and bad just like the food. Bad was how they didn’t really care about my food poisoning. Also, there were times when we were trying to ask for help from the front desk (not the concierge) and they were very unhelpful. Another bad part was the Melia timeshare people. Sorry, but you don’t offer enough of an incentive to sit in on the program. Also, for the price a 2 – 3 star rating doesn’t make me really want to come back and actually I will be going to another resort to check it out if/​when I go back to Cancun. What was good were the servers were friendly albeit slow in everything for getting drinks to serving food.
Room… Well another miss. The room was okay, but not what we expected for 400+ USD a night. Every night (especially the first night since I was stuck in the bathroom with food poisoning) they had live music which was pretty loud. That’s not so bad right? Well they had a singer that kept singing Frozen’s Let it Go. That was very annoying and got old really quickly. When we told the front desk they said they could move us, but for a price. We just wanted a similar room without the loud noises. Also, we could hear the music from the club late night too. I guess tip would be do not stay in the main pyramid.
Overall, I think for the price this place sucked. If it was cheaper or they didn’t have so many misses I would be much happier. Maybe we should have paid more for Royal Service, but for the price paid, I expected more as I’ve been to other places where I’ve had better experiences. 3 stars just because of rounding and also can’t beat the beach.

Stayed here for 6 nights recently and I was VERY pleased. I will say this multiple times during this review, but make sure you book Royal Service! When you book you have option of Ocean view and Lagoon View and then below you will see Royal Service Ocean view and Royal Service Lagoon View. It is up to you if you want to pay a little extra for Ocean view versus the Lagoon view… but do NOT skimp on the Royal Service. This is a MUST! A disclaimer here: Royal Service is adults only, so if you are traveling with children, this option is not for you unfortunately. This is an all-​inclusive resort.
There are several restaurants on the property which I will review individually this week. There are several souvenir shops, a convenience store, and a few clothing and jewelery shops here as well. They have a wickedly expensive Spa, but not surprising as most resorts tend to charge arms and legs for that. They also have 2 «front desks» which is very confusing. There is one behind glass doors (which is the one you need to go to!) and one directly in the lobby that seems more appropriate but is staffed by vendors such as timeshare people and tour guides. They dress the same in order to trick you to talk to them unfortunately. Not the resort’s fault, but you’d think the resort would try to shield their guests from this. Oh well, not a huge deal.
OK, now for the two things people mostly care about, (besides the food which is reviewed separately) The beach, and the rooms.
(I will be reviewing Royal Service features only)
The Beach: Beautiful. You walk through the pool area which is adults only and private to royal service guests. They have roughly 15 or 16 Bali beds which you can reserve when you arrive for your stay. We had one each day, and they are beyond worth it. The beach was white, and the water was an amazing blue color that was see through. The waves were tame, yet big enough that you can body surf them every so often. The water (even in December) was bath temperature and amazing. Servers came by as often as they could (which was slow, but understandably so) to ask you if you want more pina coladas or my new favorite drink there called a BBC (which is basically Banana, Bailey, and Chambord blended together and topped with chocolate sauce)
The Rooms: We had a lagoon view because the view really didn’t matter much to us. Each room is a large suite with either 1 King or 2 Queens. They can put the 2 Queens together with a special mattress to make it a super King and that is what we had… it was comical how large the bed was. You have a couch with a coffee table, as well as a desk for a computer or late night card games. Room service came back twice a day to make the room and turn down service with chocolates on the pillows and everything. The minibar was complementary and was refilled every day.
Other high points was the Royal Service Foyer which had a Breakfast, Lunch and Dinner buffet always available with light snacks (don’t think actual buffet, but more of appetizers)
The foyer also had a bar with top shelf alcohol in a self-​serve type of setup. You want 4 ounces of Tequila in your drink? go for it, no bartender here. :)
All in all, I would come back/​recommend this place any day!

Una amiga conociendo mi ajetreado estilo de vida me dijo que me daría un day pass en este hotel.
La verdad me gusta mucho y ya lo conocía por que algunas veces cuando envía de vacaciones a Cancún me hospede en el, y una de mis mejores amigas me habia comentado que el paquete que habian encontrado de todo incluido, después e andar buscnaod varias propuestas, este fue el mejor.
Llegue al hotel y primero me senti feliz de vivir en Cancun y tener ese tipo de oportunidades de visitar hoteles que tenemos a 20 minutos de nuestras casas y mucha gente cruza el mundo para venir a visitar jejejje.
El diseño del hotel es muy bueno por que es representación a nuestras piramides, logrando un contexto bastante imponente y original.
EL lovy esta lleno de plantas y tiene en la paerte del centro un area con mesas y sillas en donde pueder ir a echarte un cafesito en tarde-​noche (en el dia le pega el sol un poco fuerte)
Llegue y como no conocía a nadie en la alberca estaba unos animadores dando una rutina de ejercicios, la verdad es que en aaaaños de ver a este tipo de animadores nuna me habia puesto a hacer ejercicio, como que me daba pena, pero en primera el ejercicio te activa padrisimo y es la mejor manera de socializar.
Claro que se termino el servicio y alli en la alberca esta una barra en donde como una es bastante social conoci a una pareja de americanos, una pareja de venezolanos, otra pareja que la chava era de china y el chavo era de estado unidos, pero se conocieron y casaron en Europa, el era su maestro y se enamoraron jejejje… osea para ligar no soy tan buena, pero me encanta como hago amigos de todo el mundo y conocer las historias jejejeje.
Yo solo iba durante un ratito en el dia, asi que solo llevabab mi traje de baño, pero me hice amiga de unas chavas de Estado Unidos (también traía muchas ganas de practicar mi ingles que luego se oxida jejejej) y ya en la noche me invitaron al cuarto, me prestaron un vestido bajamos todas juntas a cenar.
Tienen un restaurante de cortes de comida brasileña, y manejan el de las tapas que pones en verde para el «siga sirviendo» o el rojo «de que pare», con un excelente servicio de meseros y muy amables.
Sin duda un super hotel en el que tienes que dar un dia consentirte y visitar.
Los quiere La Mafer ;)

Este era el hotel favorito de mi abuelita, antes tenia otro nombre que la verdad no recuerdo, actualmente es el Paradissus, aun que el hotel es algo antiguo lo han ido remodelando poco a poco, sin embargo lo que persiste es lo mas lindo para mi ya que la parte central del hotel cuenta con un tipo jardín o paisaje con puentecitos de madera que traviesas lagunitas con peces de los chinos hermosos!, cuenta con mucha vegetación y si tu volteas hacia arriba podrás ver como enredaderas cuelgan desde cada uno de los balcones del hotel, este hotel también cuenta con una alberca muy grande y otras mas pequeñas hasta llegar a los jacuzzis, sus habitaciones son lindas, y practicas algunas tienen jacuzzi en el balcón y en el baño, dependiendo la que pidas unas cuentan con cocina y comedor a demás de la cama para tener una vacaciones mas largas, también cuenta con sistema de animadores en la alberca para que sin duda la pases bien!
por otro lado tiene diversos tipos de restaurantes, desde comida china, italiana, mexicana hasta tienda de artesanías y recuerditos! esta súper completo !

I completely second the review by Angel. This place is amazing. The service is beyond anything I have experienced elsewhere. We stayed in Royal Service, and it was worth every penny. We were greeted by Melissa who gave us a tour and answered some questions. She even had a bottle of my husbands favorite liquor sent up to our room to say welcome. We were then introduced us to Galdino our butler for the week. He was kind and available but never overbearing. He made our dinner reservations, gave us useful tips about the resort and other local attractions, and was available by a cell phone provided by the resort if we needed anything at all… which, with such amazing service we did not ever need a thing!!!
The pools were sparkling, the beaches soft sand with turquoise waters, amazing views of the sunrise and the sunsets, golf course, plenty of bars with delicious drinks and lounge beds were plenty. There was never an issue with finding a lounge chair by the pool or on the beach. They have classes each day such as massage techniques or how to make ceviche. They also offered Zumba and soccer, and we even saw some children’s art and cooking classes as well. Royal Service has their own set of amenities, which included a separate pool, special snack area, private check in lounge, a self-​service bar area, La Palapa which is a restaurant just for RS guests, and so much more.
The restaurants are out of this world, but Vento was by far our favorite. Leo was our server and he made some amazing recommendations, and was willing to get anything we needed our entire meal. He was lovely. Later in the week we ate at Market Grill which was a churascaria style meal, and we had amazing service there as well.
Our only disappointment for the entire week were the shows. They are fun, funny, energetic and entertaining. The problem is that the talent exceeds the stage. There is only a small viewing area in one of the larger bars, and it is hard to get a good view, and even when you do the lighting for the performers is right above you, making it unbearably hot. Sadly, we only saw a few minutes of a couple of shows because of this. Wish we could have stayed longer. These performers deserve a better stage, like I said it was a good show.
Overall, this place was amazing!!! We have only been home for three days and we are already talking about going back.