Paradise Village Beach Resort and Spa

GOLD NECKLACE STOLEN BY MAIDS!!! BEWARE!!! MAIDS GO THROUGH YOUR BELONGINGS. My gold necklace and 2 gold charms (gold cross and gold horse shoe) were taken on the morning/​afternoon on 6÷10÷2016. I will NOT be going to this hotel EVER!!! I’ve had that necklace and charms for 21 years!!! It was a gift on my Quinceanera. So upsetting!!! I complained, but nothing happened since I didn’t put it in the safe. Yea, I know. I was stupid and trusting by not putting it in the safe. It was in my coin purse in my room. NOW WE ALL KNOW THE MAIDS/​STAFF ARE SHADY BY GOING THROUGH YOUR BELONGINGS WHEN THEY CLEAN YOUR ROOM!!! MY MAIDS NAME WAS ADELA RIOS!!!

My wife and I have been members here since 1998. Many of our relatives also own here. We have consistently loved it. Friendly staff, clean rooms, great location. I was hospitalized at the adjacent San Jarvier hospital (great medical care, getting my deposit back was a problem) during our last stay. The Paradise Village staff went out of its way to help us extend our stay, to include charging us for a studio room while leaving my wife in the 2-​bedroom we had been staying in. The staff periodically called to learn if I was OK or needed anything while in the hospital. We use to know many of the former time share sales staff, and they were great. It is disheartening to read the reviews about the current sales staff.

We have stayed here at least 10 times and we love it! It is in a great location, staff is friendly and we will come here again!

I love Mexico however I cannot say enough bad things about this place. The prices are over the top expensive. The staff is either indifferent or straight up rude. While I did not eat the food here there 3 couples all told me it was very low quality, especially for the price. All inclusive does not mean all inclusive here, it means mostly inclusive. Many things you will still need to pay for. For instance the food is included, but don’t ask for the ice cream, that is extra. (are you kidding me?). Alcohol is included only during restricted hours and does not include all drinks, just the low quality stuff that has barley any alcohol in it. I got a call at 7 in the morning after our first night while I was tying to sleep in after a long flight down here. It was from the resort to «ask if the room was O.K. and to invite me to a time share sales meeting. Seriously? You are so rude that you call me at 7 in the morning? We luckily opted not to get the all inclusive extra 90 bucks per person extra. That would have been money well wasted. We wanted to have friends from another resort over for an evening but the rules for guests are so restrictive that we opted to meet in town rather than go through the hassle of having them over. The staff seems afraid to answer any question with a simple answer, it seems like management has them scared like a bunch of little kids with an abusive father. Truly I think the building is beautiful and the beaches are incredible. It is really to bad this resort is located here with all of the drawbacks from the way it is run. Keep away and spend your money elsewhere PLEASE.

Member since 2003
Stay away!!!
My wife was a member since 2003. We visited in 2008 and upgraded to a bigger package because we now have kids.
They lied to us about our upgrade. We got none of the perks they sold us on. None. They even admitted that they lied to us when we went back in 2014 (by multiple sales representatives)!!! but they are not willing to fix the issue. They pretty much washed their hands and said they were not willing to do anything about it.
Total scam

We stayed the last week of January. Great location and everything you need is on site. Full supermarket so you can take advantage of the kitchenette for breakfast and snacks if you don’t do the all inclusive. We had a blender in the room so we made some cocktails here in the evenings since things shut down around 11pm. Casino was a block from hotel and was open until 5am. Different theme nights for dinner and entertainment and we found food selection to be quite good. If you do not do all inclusive you can buy tickets for dinner each night for approx $ 30 US and it includes the buffet and all of your drinks.

Terrible place. Non-​stop they push time shares on you from the second you get through customs at the airport. They’re like vultures, all-​consumed by their commission. Once we finally reached the hotel location it happens all over again. Every single person is trying to get you to go to the breakfast where they hard sell you a time share. It’s so slimy.
On top of it all, nothing remotely close to wifi signal in our dinky room. We asked about it and they pretty much just lied and said it should work. At least it works on the beach (which our room ended up being a few buildings away with absolutely no view).
Icing on the cake, we go away downtown for the day (which by the way we would have been way happier to stay there if we would have known), and we come back to our room door open. Who knows how many hours it was open. Not just unlocked, but visibly open. I had expensive handbags, cash, medicine, etc. in there. It does not appear that anything was missing but I have zero trust in this place. Really expensive to have such a terrible experience. I will be telling all our friends to stay far away.
After speaking to the manager Raymundo about this he offended me by saying that he would offer to inconvenience us by moving us to a better room at 6 p.m. the day before we checked out, but he didn’t think they had one anyway. He hesitantly offered to pay for our cab ride back to the airport, which I told him was insulting as it was near only $ 20 USD (incredibly insulting after what all they try to give away to you if you just attend their ridiculous 2 hour time share push on you, which we did not want to do). He said I was wrong about the cab cost, even though that figure was given to us by his staff. I didn’t want to waste any more time talking to him so I just left. Our cab ride ended up costing only $ 9. What a toad.
The only enjoyable times we had were away from the resort.
Paradise… Not even close.

Had a great time. I would recommend searching for a nearby travel agent in Mexico to give you the best deal.
Oh also what I enjoyed is that the lobby, it was closed and air conditioned, Compared to some other resorts we passed by. all the lobbies where open and most of the guests looked like a hot mess when checking out.
Make sure to get your silver or gold inclusive band!!! You pay a little more or about the same but don’t have to worry about paying for food and mix drinks etc. Make sure you look for the inclusive bands «silver and gold» obviously gold has more features but sliver did the job for me.
Oh and watch out for those «time share» people they are out for blood! They will throw you to multiple people to try to make you buy it. If you end up getting the time share you would have to pay for food and usage every visit… If you do the math it’s the same as buying a package deal. Also it seems too good to be true how they explain it.
My whole family (5) of us payed roughly 1600 bucks and that includes the bus ride there. We ended up staying 4 days and 3 nights.
Boogie Boarding kayaking and other activities are included with the band. But if you go for the tour make sure you get your discounts for the rest of your stay. I had 30%off all paid activities which made it super worth it when parasailing jet skiing and on a fishing trip.

I’m an owner/​member here for the past several years. Keep getting put in the worst rooms possible! My view is of parking lot and work trucks. Seems they do this until you agree to attend a time share meeting. Only then do the mice you to a better room. I already own two weeks. Why attend another sales presentation? I don’t even want to come back. Would rather exchange for a better/​newer/​nicer property down the road. What a scam!
Check in was excruciating. It took forever! They already hv my name, cc#, and other details. Why such a long process?
The pool/​beach restaurants hv very limited menu. It’s the same boring meal every lunch-​every day-​for seven days! No children’s menu and they can’t even seem to come up with a simple peanut butter and jelly for my 4yr old. And why hv a slide for small children at the adults pool??? So disappointed in my resort. I hv 4 more nights here and can’t wait to go home.

I have been a member of this resort for decades. It never disappoints. Service is fantastic and there are endless amenities like golf, sailing, tours, beach palapas, white sand beaches, pools, tours and on and on.
My only regret is the quality of the food has diminished as the prices rose and the off site options are very limited within walking distance.
If you want a safe trouble free resort were you will be pampered and taken care of this is a good choice.

Very friendly staff, when we checked in they didn’t have enough space so they put us in their private condos. We had 2 bed rooms and 2 showers, full kitchen and a washer & dryer! Private entrance. I could go on and on. Jazzcui, pool, beach, activities. Margaritas happy hour 5 – 7. The maid was amazing. Also kid friendly zones. Was so tempted to just stay there. Viva la Mexico

I am writing this review as I sit in the lobby waiting to check out after eight beautiful days here. This has truly been a five star experience in the truest sense! The staff are hands down the hardest working and friendliest people I’ve ever had the pleasure to do business with, from the lobby staff and maid service to the bar and restaurant staff. We had a junior suite facing the ocean and our stay was all inclusive, which I highly recommend. The food, grounds, beach, ambiance, activities and just about everything were amazing and I will definitely be returning during the cold months next year!

Thieves! Our license plates were stolen off our rent a car. The car had been parked on hotel property the whole time and the answer we got for the hotel director of operations was «sorry, we’re not reaponsible for that». Terrible customer service. We’ve been members of the hotel for 16yrs and had just met to extend our membership. Guess that’s not happening anymore.

So far, so good. Traded a timeshare for a week here through Interval International. I had read that people who trade thru Interval get rooms that don’t face the ocean. We were no exception. Got a room on the first floor, that faces the street. Fortunately, there’s very little street traffic. Food was good (not on the meal plan, and don’t plan to eat here more anyway). Kitchen is very limited… VERY limited. Would be difficult to cook here beyond very minimal recipes (spaghetti with bottled sauce). Rooms have a 2 burner stove, full size fridge, blender, coffee maker, but no dishwasher. The room itself is nice and each bedroom and the living room all have separate AC controls. The pool is nice and the ocean water is just as warm as the pool. The ocean has really low visibility and seems dirty, but I think because of the constant churning by the waves. If you’re expecting crystal clear blue water, it’s more a murky brown. This might be seasonal, but I don’t know. The pool we’ve been in seems very clean. There is very little shade by the pool during the day but there are LOTS of palapas available on the beach.
We’ve unplugged the phone so they can’t bug us to attend a timeshare presentation, but they keep asking to stop by he front desk in our building for an orientation.

Just came back from two weeks. The best vacation spot I have ever been to. Everyone is so sincerely nice. Esperanza greeted is like family as did all of the staff. Loved visiting the tigers Daisy and Diego. The lap pools are wonderful. Loved the tacos on the beach. The best part is feeling completely safe. You can drink the water and the food is delicious. Boogie boarding is great the Dolphins are incredible. Loved the parrot shows no need to overpack. There is a laundry service in the shopping center. Two for one drinks every night. Would like to get on the plane and go back

we found out time share here to be good in values from $ vs what we are getting in return ration.
all suites, even the studio, have a small very functional kitchen.
so if large huge buffet & specialty meals are not what you are looking for, then you have an option of fixing light meals for yourself.
there are a complete grocery store right out side of the resort within 5 – 10 min walk depending on where your suite is located.
we always had fun on our visit here.
we even had our faux wedding here in one of the penthouse, oct 2012.

Meh on the hotel… Too big thank god we aren’t staying here, but it does have a great walking beach.
Food is less than average and depending on who makes your adult beverage you never know what kind of drink you will get.

This review is long overdue and i’ve been dying to review it…
i have been there twice… june of 2013 and june of 2012… unfortunately not this year… maybe in 2015!!!
we book this through a relatives timeshare… so prices may vary i assume.
price is cheap… we pay less than $ 400 for an entire week in a 1 bedroom apartment (2 full bathrooms) like space… my sis gets the 2 bedroom/​2 bath for not much more (i think like $ 600 ish).
each unit has it’s own kitchen, dining area, living area… and bedroom .tv’s in all rooms. living room has a sofa bed (for the kids)…not the most comfortable. but if you put the mattress on the floor. it makes it quite nice… if you take the mattress from your sisters room (since she’s not using the sofa bed) and stack it on top of the other one… amazing!
bedroom has it’s own full bath (shower only) as well as a 2^nd full bath (with giant tub).
our view is gorgeous!
pool (s) are amazing…
one is an adults only pool… with waterslide.
other is the family pool… it is huge… one end is a walk in. like a beach… the first 20 – 30 feet are shallow for babies and toddlers… the line where is gets deeper is lined with huge natural boulders… friggin cool.
that area is where the volleyball/​basketball/​water aerobics etc…
then travel farther down the pool and there are caves that you can swim under… with about a foot of breathing room between the surface of the water and the roof of the cave. this is so incredibly cool!!!
beyond the caves are two giant watersides that are shaped as alligators… you have to climb up a tower and run across a suspension bridge to get to the slides… and you come out of the alligator’s mouth!!!
now really the pool is the major highlight of this hotel for me (and my kids of course) but there are more things that are cool about this place…
its right on the beach… swimming is great!!!
there are tons of lounge chairs and umbrellas on the sand…
pool bar… ok food… expensive…closes at like 5:00 though!!! and the pool is full of peeps till late late late
free kayak loans
free boogie boards loans
ping pong
pool bar
bar inside lobby area
both with daily happy hours (2 for 1 drinks!!!)
they also have a multiple drinks ticket package that reduces the cost of drinks… but i personally buy tequila at walmart and some margarita makings and do my own… in room then bring it down to the pool! yummo
speaking of walmart… day 1 we head to walmart and load up on groceries and beverages… for a family of 4 i spend about $ 150 on food and drinks that last me the entire week… plus cab fair which is about $ 15 RT (or about $ 1 each way by bus)
for last minute items to refresh our kitchen, there is a market just a few steps away from the resort… it’s a bit pricier but not worth heading back to walmart for a few items. …
the food at the restaurants are not really good… and very overpriced for what they are… if you don’t want to cook… onsite restaurants are the main option…
in the same «mall» as the market there are a few restaurants… including a fajita place (not good), mcdonalds (yay for $ 1 ice cream cones & an indoor slightly air conditioned playground), pizza hut, subway… yes there are probably about 7 restaurants total but i prefer to cook with all the amazing fresh foods that i buy at walmart.
there is nightly entertainment… various entertainment activities for the kids and adults all day every day, including interactions with a sea lion, birds, a baby croc., piñata night, games for kids, movies in the outdoor theatre…
this is a pretty amazing place…
free wifi in the lobby… with ample comfy seating.
friendly service… the activities director actually remembered us the following year!
i will return… eventually
oh and make sure you fly out of TJ… it’s like ¹⁄₅ the price of flying out of SD