Royal Brunei Airlines

I am very fortunate to experience this airline’s Boeing 787 – 8 Dreamliner on a day trip from Kuala Lumper to Brunei and back on both Economy and Business Class. For now, the airline flies either the Airbus A319 or Airbus A320 on this 2 hours flight most of the time, and if you are lucky enough, you might get the Dreamliner.
This airline may be a small fish in a big pond, but it has decent Economy and Business Class products on the 787 Dreamliner that is worth flying on if you are considering flying to other places such as Melbourne or London via Brunei, I would say go ahead. The Economy class on the Dreamliner is configured with 3−3−3 seating configuration, has decent IFE system, good service and food. For business class, it has the common J class product — 2−3−2 seating configuration, its not the best but is good enough for me.
I rate this airline has one of the better ones in this region and after my experience with this airline. My experience with the office staff and the cabin crew have been positive; they are polite and professional, although some can be quite reserved.
On the downside, the airline’s fleet is small so if one or two are out due to technical reasons, delay or cancellation of flights may occur, however this is a rare event so if it happens to you, don’t panic. Let the airline sort it out for you, I find their handling of my issue was done professionally.