Maxis Centre The Gardens

Settled my bill here the other day and well, while I didn’t really get served as I was just using the self service payment machine, I have to say that I still quite liked their service when I was just making some enquiries at the counter — staff were being friendly and helpful.
At the front of the centre, you will find two machines which look a lot like ATM machines — these are the self-​service payment machines. Used them once and loved the convenience already. Just make sure that you key in the correct account number when you are making payment, or else you’d be paying for someone else!
Inside there there are service counters, operating until 10PM, which is another reason why this centre in a mall is really convenient for people who work late everyday — you’d still have time to run some errands like this.

I came here to help my aunt buy prepaid cards a couple of times. What I noticed was at least half of the staff we encountered seemed to be rather restless and impatient. Of course, this particular Maxis Centre is always busy and crowded with many customers waiting for their turns while some are loitering around waiting for others.
I do understand that working in a crowded environment like that everyday can be quite overwhelming, especially if they happen to encounter some difficult customers. But, I think it would really help if the staff would put on a more cheerful attitude when attending to customers. It is a service industry, so I personally feel that it’s important that they let customers feel their positive energy.
Despite the little thing above, the counter service at this branch is pretty fast and efficient!

All these while my phone line was under my mom’s name. Always wanted to transfer it to my own name but never have the time to do it. Thinking of the queue and long waits just turn me off.
Today I finally bring my lazy butt here to do the transfer. Although there’s a maxis center in Bukit Tinggi Klang (much nearer to my place), I rather come all the way here because I feel that it is much safer to be in the mall. Besides, this maxis centre is situated inside The Gardens (Isetan side). High end malls, even better security.
Purposely choose a weekday morning to avoid queues. So I came here early this morning. Walked into the centre and a lady come to me and ask if I need any help. After telling her my purpose of being here, she get me a number in less than 30 seconds. I haven’t even got a seat, my number is already up. Hmm. I like the efficiency. Maybe cause it’s not many people around also. The transfer process was quick as well. I guess I choose the right time to be here. Weekday morning.
Though this place is currently under renovation, the speed of their service is not affected at all.

I came here twice, once during weekdays once during weekends.
Like everyone else know, go on weekdays if you can.
My phone number was barred and I was going to request for reactivation. It took me more than 1 hour for my turn during weekend. Whereas, the same thing is done within 15 minutes during weekday. All counters are differently assigned to specific matters. However you must obtain a waiting number from the receptionist before anything else. If you come on weekend, this could catch you a bit headache as the queue for getting waiting number can be long. The number of receptionists is limited and it sometimes takes time to attend each concern.
My advice? Come on weekdays. Don’t spend hours just for phone-​related stuffs with Maxis.
Luckily, they have sufficient seatings for those who are in waiting for assistance and refillable drinking water is provided too. For gadget lovers, you can play their state-​of-​the-​art phone device around the waiting lounge.