Imperial Hotel

Excellent Service.
Room was elegant and faced gorgeous park.
I would recommend breakfast buffet. Its Japanese/​American. Get there before 8 am or you have to wait.

One of the nicest and grandest hotels to stay in while in Tokyo. Super elegant and high class (the prices are also high). Everyone from dignitaries to high end visitors stay here. The hotel is located in the middle of Tokyo, close to the Imperial Palace (hence the name). Excellent sized rooms, clean and spacious, wonderful customer service.

This is a great hotel to stay at in Tokyo. Room was very large and quiet. Staff were all outstanding — on par with Four Seasons or Peninsula to be honest. There are lots of restaurant choices within the hotel itself. Breakfast buffet on the 17^th floor was great every morning.

I travel to Japan, and Tokyo, often, several times a year. I have also stayed in some of the best hotels in the world. Of these, the Imperial Hotel is my favorite.
This is not because of any particular features (except one, which I’ll come to soon enough), but a more general feeling that arises from the fantastic «omotenashi» or hospitality that the hotel as a whole provides. It is a refined, sophisticated, comfortable and historically significant hotel with exceptional service. To stay here is to feel somehow raised.
Disclaimer: I got an upgrade to a high floor thanks to having Imperial Club membership. I have no idea what prerequisites one needs for such membership — I applied online, and got it. This slightly enhances your experience, for example by adding a free breakfast served in your room (on a trolley covered in silverware and pushed by a man in white tails, naturally) and free soft drinks from the minibar, which has some delicious fruit juices including of kyoho grape.
Features-​wise, it’s a 5* hotel in a city with incredibly limited space. Compared to the cavernous rooms you might get somewhere like Beijing, the room is relatively small. Compared to what else is available in Tokyo, it’s quite large. The bathroom does not have a jacuzzi or whatever. The toiletries were of a brand I did not know before, relatively high quality. However, everything is tasteful, done well, works. And then you get to your bay window and have a magnificent view over Tokyo and especially the Imperial Palace. Extraordinary. The lobby has been well photographed, so I won’t bother talking about it. The FLW touches (original?) strewn around the hotel ground it in history. I question the purpose of a stone garden in a place as busy and public as the taxi drive, and without seats or even an area to sit and reflect (isn’t this the purpose of a karesansui?), it feels a little wrong. But my understanding of Japanese aesthetics is probably too basic to get it.
What feature was I talking about earlier? This hotel has a music room. You can rent this room for free for 2 hours per day (and that is day, not night — so with one stay you can play for free for 4 hours). Thereafter it is quite expensive at 17,000 JPY/​hour. It is a large room with electronics, chairs for your guests, and most importantly a magnificent Hamburg-​factory Steinway (C I think) in perfect working order. I used my 4 hours and I was very happy. I don’t own a Steinway or have access to one anymore, alas. It was like being reunited with an old friend.
Some may not like having to walk over to the Tower building to get to your guest room. I liked it as it provided privacy and a feeling of living there as opposed to merely being a guest. But it does add 5 minutes to any lobby trips. It is quite fun to watch the guests arrive at the Rotary Club (next door in the corridor) in the evening, dressed impeccably for the occasion. As the rest of Ginza, sometimes it feels like a trip back in time.
Service was always impeccable. It is a feature of Japan as a whole — omotenashi — but it is in these kind of places that you can find the apex of the art. It cannot be described and must be experienced.
It was enjoyable enough that I’ll be back to this hotel purely as a long weekend trip. I’ll literally fly 8 hours to enjoy a few days of civilisation. I’m not sure I carried the feeling across very well, I’d just recommend giving the place a shot, particularly with Imperial Club membership and particularly if you are a pianist. I’m going to try and upload some photos now.
A word on the location — Ginza has a reputation for being expensive but there is plenty of affordable stuff nearby. For example, the area under the tracks has many izakayas and sushi places, and you can easily reach Tokyo Station or Shimbashi by foot or one metro station.

The best service of any hotel I’ve ever stayed at. I could get used to pretty girls bowing down to me everywhere I go!

Wow! The service we experienced and the room we stayed in was second to none at the Imperial. We stayed here three nights at the end of our Tokyo visit using the AMEX FHR service that got us a free third night, room upgrade and breakfast everyday. The hotel is very conveniently located next to the Ginza shopping district and Palace Gardens.
Upon check-​in were we escorted by no fewer than three people to our room: a bellman with our bags on a cart, a service manager (I think) and our floor attendant. The bellman delivered the bags and left with the manager after he explained all the benefits with our room rate and stay leaving us with our floor attendant. She explained how everything worked in the room and where to find stuff. She let us know that she or a co-​worker would be available most of the day out at the desk by the elevator to help with anything we might need to make our stay more enjoyable.
They have an elevator attendant in the lobby to keep things moving and filter out anyone who shouldn’t be there. I never saw fewer than three concierges at their Guest Relations desk and the few times we talked to them they were extremely helpful. Most if not all of their staff spoke very good English.
Our room had two double beds with automated lighting, drapery and radio/​TV controls bedside. There was a convenient safe in the bedside drawer with power plugs inside for electronic gear storage. The bathroom had a leather box full of just about any amenity you would need during your stay. The separate bath and shower room had an auto fill function for the tub. There was a full function commode if you know what I mean along with a TV in there. Wifi in the room was super fast and free.
Breakfast every morning was a choice between American or Cereal style. The former offered eggs and the latter yogurt and fruit. Service here was just as attentive and I was a little subconscious about not dressing up to the level of the dining room and service. It took me almost all week but I figured out to ask for scrambled eggs well done to get something close to what I’m used to back home.
There’s so much more to write about this place and our visit but this review is already too long. Let me close but saying they offer a bacon epi bread in their Gargantua store that is out of this world.

Great place in Tokyo. Location is perfect, near the shopping of Ginza, a short taxi or Metro ride to Roppongi and near the Imperial Palace and Hibiya Park. Jogging trail is lovely around the palace and the hotel has a nice gym which has had some additions of treadmills recently…
Views from the top floor are super and the rooms are very comfortable and have all amenities. The wifi is also helpful!

Really comfortable hotel where staff are delighted to serve you. Nothing is too much trouble. They take up your baggage and show you how everything works in the room (the Japanese love their gadgets). The first thing you see on entering the lobby is the most wonderful display of 1000 deeply coloured red roses.
As other reviewers have said, the restaurants are very expensive, but there is the Rendezvous café on the ground floor with the most amazing tiled wall, where you can get a generous plate of mixed sandwiches at a reasonable price.
Lovely bathroom with all the products. I was a bit disappointed that there were no English tv channels but a colleague said afterwards that there was a knack to accessing them.

No question one of the best hotels I have ever stayed at. Every single aspect of our stay here was second to none. Everything about the Imperial is 100% luxury, you really feel like royalty staying here.
The Hotel:
Clean, upscale, and comfortable. The décor really tells you you’re staying in a 5 star hotel. The rooms aren’t incredibly big but just big enough for two people. The beds and pillows are super comfortable. If you’re dressed casually you’ll feel a bit out of place, lots of people here dressed in suits, tuxedos, kimonos, etc.
The Service:
Every luxury hotel in the world should use The Imperial’s playbook. Every employee here was accommodating, courteous, respectful and most helpful spoke English. Every day the house-​keep had our room looking tip top, the afternoon turn down service they tidy up the room from folding your clothes to neatly rearranging your shoes. The front desk and concierge are most helpful and have the best recommendations as where to go and what to do.
The Location:
Probably one of the best things going for this place. Located in the heart of Ginza it’s located walking distance to everything. Eating, shopping, bars, and sight seeing. Best of all it’s located right next to the public railway system and there are plenty of subway stops dotted all around the hotel.
Sidenote:
Don’t eat at the restaurants here!!! They are insanely expensive compared to what you can get just around the corner. A cup of coffee cost $ 15!!! Across the street from the back entrance of the hotel there is a coffee shop with awesome cappuccinos for $ 4. There’s so much good and cheap food places all around the hotel. Also DO NOT exchange currency at the hotel lobby, they gave me the worst rate during my entire trip, by a lot. Do it at the airport or just use the ATM’s at 7 – 11 if you need ¥. Depending on your bank however just use your credit card for most purchases, especially expensive ones, Visa will pretty much give you actual market rate.

Hands down one of the nicest hotels I’ve stayed at, if not the nicest. We stayed on the 30^th floor and had an amazing view of the city. The room was very clean and I loved the yakatas — nice touch. My favorite part is actually the bathroom. those toilets! True to Japanese form, the service is outstanding (they even connected me to their wifi network before I got to my room). The décor and ambiance is grand and elegant. Love the location as well — very close to great shopping and not too far of a walk to the Tsukiji fish market.
I’ve been spoiled in the best possible way… and will definitely return.

The Tokyo Imperial Hotel is, in my opinion, one of the world’s great hotels. Every major city has a few hotels that stand out, sometimes as little as one or two and this one definitely does.
From the lobby to the rooms, to the décor and the bar and restaurants in the hotel, everything is very well maintained, is sparkling clean and is also very tastefully decorated. The flower arrangements in the entrance are stunning and the service is stellar as well.
Our room was comfortable, spacious and the toilet was definitely something that I’ll remember for a long time. There’s also free WiFi throughout the entire place and the Hibachi-​style restaurant on the top floor offers amazing food with incredible views of the city.
I’d definitely recommend this hotel to anyone visiting this great city. It’s very pricey but is definitely worth it if you can afford it. And location wise, this hotel puts you just steps away from the Imperial Palace, the Ginza and the Yurakucho area.

Stuck in the past, but not the nice past. The lobby and common areas are hopelessly outdated. To top it all off the lobby area smells of cigarettes. Wouldn’t spend the night here with so many other options in the city.

Hotel has great concierge service, once you arrive they take your bags at the car bring them to your room. Bathroom is a whole other experience, heated seats, bidet hot and cold. They have toothbrushes toothpaste and even hair brushes complimentary available for you in the bathroom. Matters is a little on the firm side but bearable. Lobby is very elegant and all concierge are so nice and treat you royally.

Service – friendly, efficient and nice. We didn’t have to bring our luggage up to the room, awesome service.
This hotel is huge and I mean you can get lost around here. The lobby is not located on the first floor like any other hotels that I’ve been to. Believe it’s on the 2^nd floor.
AMAZING view on the 29^th floor.
Comfortable bed. Nice room décor.
OMG I love their toilet! No more cold seat because it’s got the seat warmer! Take your pick between Bidet or spray and you can adjust the water pressure.
Love the fact that WiFi is free throughout the whole place instead of just in the lobby!!!
I would come back here if I visit Japan again in the near future.

Tokyo Imperial Hotel is a delightful place! It is very conveniently located, really close to the train station and touristy sights. It provides a gorgeous view overlooking the Imperial Garden.
The bathroom is fancy with fluffy white towels and a weight scale. The sheets on the bed are crispy and white, and there are comfortable chairs. There is wifi in the room, password protected but password is provided with the room key.
The breakfast is abundant and provides many options, including local and western. Everything was delicious and it was difficult to stop eating. Miso soup and rice and fish and pastries and salad and fruit, and maybe that’s why there is a scale in the bathroom!
The staff is friendly and helpful and may look a little like secret service (especially in the lobby) — in black suits and with earpieces.
I loved staying at this hotel and would definitely return again.

I stayed here at the end of a wonderful 2 weeks in Japan. I highly recommend this hotel, not only for the historical significance and glamor it exudes, but because the location is perfect. We could walk to just about anywhere and easily took the subway, taxis, etc. if we needed to be further from walking distance. Tokyo is so safe, and this part of town (Ginza) is exceptionally safe. We walked back to the hotel late at night several times and there is never ever any concern. Since no hotel stay can be absolutely perfect…(except St. Regis in Bal Harbour!) Let me tell you a few things you may want to be aware of that could affect your stay.
There is SMOKING in this hotel, and since half the population of Japan smoke, this place caters and welcomes smokers. The other hotel I stayed in — Cerulean Garden Tower in Shibuyu does not allow smoking throughout the hotel, so this was a much more pleasant experience while waiting/​hanging out in the lobby. There are non-​smoking rooms, but make sure you specify, since these are located in a special tower. You will still be exposed to smoking — and if you have a problem with that, don’t stay here. Second — the rooms are a little tired, this is an old hotel, and since I was in the non-​smoking area, I cannot report on the age or condition of the smoking area rooms. It is not tired in a bad way at all, it is kinda nice and takes you back to the 70s… everything is in decent shape and very clean! This is Japan — remember!
There are several good places to walk for a latte and breakfast if you want to skip the hotel breakfast. LOTS and LOTS of shopping nearby, ATMs, it’s all here in Ginza. Be ready for it!
The service was of course perfect and everyone was very very nice. The hotel arranged a shuttle bus to take me to the airport and english was spoken throughout. Have a great time in this lovely architectural gem.

I know this might sound a bit snobbish, but I pretty much grew up at this hotel. If I was in Tokyo, this is the hotel we stayed at since I was young. My earliest memories of this place go back to when I was 6 years old. Not only do I like this place because I’ve been a long time customer, but because of their impeccable service. Whatever you need done, it will get done.
Did you know that they even keep the trash you throw out for a few days after you check out? Just in case you threw out something you didn’t want to throw out, they will have it for you. Amazing.

The review is for the sixth floor, Lounge Prive only. It’s a welcoming retreat that overlooks the Imperial Gardens and the skyline just beyond. The best time to come is at dusk as the city’s lights come on, and the gardens melt into the shadows. Low cocktail tables line the windows. And, slightly elevated, lushly upholstered furnishings are on the far wall, facing the windows. Cocktail service is impeccable, as expected.

The Imperial Hotel is located at Hibiya, Tokyo, japan.
Here is very convenient location close to the Imperial Palace, Ginza, Yurakucho area.
Here is architected by Frank Lloyd Wright.
I believe Imperial Hotel with a tradition that has been cultivated in history
in Japan.
I live in Tokyo, so, do not need to stay.
But, sometimes meet with my friend in the lobby and have a lunch there, and sometimes attend a party in here!