Hotel Campo Marzio

I’m a global business traveler and this was my worst hotel experience in five years. It started when they couldn’t find my reservation that I booked through AMEX Global Business Travel. I had the computer confirmation number and reservation in hand. They didn’t believe me – to them AMEX was a payment type not a travel site such as Expedia (their words) and argued with me debating the validity of the reservation. It was 8:30 at night, and I pleaded for her to honor the reservation. She agreed to find me a room but requested that I email her my confirmation documents immediately, which I did. I got a room, which she assured was «a favor» to me as I «didn’t have a reservation». UGH! In hindsight I wish they hadn’t given me a room. I’m not sure where the photos on the web site are from but they aren’t representative of the room I was given. I had a tiny room with a single bed and a barely usable shower. It looked like it hadn’t been updated since the 1950s. I found surprises like a piece of used dental floss hanging out of the trash container and shower door that would not close properly. When I departed the next morning I expressed my displeasure with the room and was told that «I was lucky» that I got one since I didn’t have a reservation. Aagghh! Since they gave me a single room I asked that I only be charged the single room rate vice the double rate that I booked through American Express travel. The front desk person told me «no» and that they would only honor the rate on the confirmation that I showed her the previous night. So which is it – is the reservation valid or not? With great
Indignation she complained that I still had not emailed her the original reservation (which I did the previous night) to verify my claim. To stop the insanity I showed her the email in my sent box on my phone. After confirming that I did send the email to the correct hotel address she then checked her computer and still couldn’t find it – it’s probably in the same place as my original reservation and confirmation. At this point I was exasperated and paid the double room rate and left.