Avis Autonoleggio

I just returned from a 2-​week business/​pleasure trip to Italy and upon arrival in Venice I was excited to get my rental car — it was supposed to be a JEEP Renegade — but the lady at the Avis counter laughed at me saying my class of vehicle I reserved was 2 sizes smaller. I don’t understand — I have paperwork that states a JEEP Renegade or similar — I ended up with a smaller car and I was not happy. I was traveling with my uncle — he is a tall older gentleman and I wanted a vehicle he could get into and out of easily — the JEEP Renegade would have been perfect. The car I ended up with was too short and small — but we went with it. The lady did say the Jeep was available but it would cost me more. I have paperwork that says Jeep Renegade and shows a picture of a Jeep and says «OR SIMILAR» — what I got was an AlphaRomeo Giulietta — a nice car, but too small. Please contact me to explain this and make some sort of restitution. I will be posting this to social media and Unilocal.PAT.
I hear this happens to a great deal of people from dealing with rental car companies and it’s time to call it what it is BAIT-​AND-​SWITCH.