I LOVE Nespresso! Sadly, we don’t have a Nespresso boutique in Minneapolis — — closest one is Chicago. So I always load up whenever I find a boutique on my travels(so I don’t have to pay the hefty shipping fees). But this is the second Nespresso Boutique in Italy that I have visited now. This is it’s own self-standing store. So it’s huge and beautiful! You collect a ticket with a number, while you wait in line like the others. It gives you a bit of time to walk around the boutique and look at the various items. This location — the staff was super friendly. English was well-spoken here. And after I purchased two sleeves, they brought me back to a private room to pour me a complimentary cup of caffe. I do belong to the«Nespresso Club» back in the States and have the cute little key fob. However in Italy, they can only look up your Club purchases if you have an address in Italy.(Not a biggie. I don’t feel as though I was treated any differently or less.) Try the new Bukeera flavor! :) Oh, oh — — and I think the capsules are a bit less here too! 2 sleeves of capsules for 8.20EUR!