Wiser Bins

I had a terrible experience when closing the contract with Wiser Bins. when you leave, you pay up to the end of a calendar month. I was told in an email that the bins would be collected at the end of the month and despite having paid for the entire month they arrived one evening before our last bin collection without notifying me and took the bins away. we were puzzled when we couldnt find our bins. We looked eveywhere. We missed our last waste collection and had to bring our rubbish to the council dump at our own expense. We were moving house and so had no other choice. Wiser bins refused to call us back, put us through to a manager, return the bins or issue a refund for the bin collection we did not receive and had paid for. We made at least 6 phone calls and sent various emails to no avail.