Grady Joinery

We chose Grady Joinery as the supplier for our new front door after a lot of googling and visiting 3 door supplier showrooms around Dublin. Admittedly their showroom set up is not well organised, as Emily pointed out in her review, but their salesperson was willing to take a lot of time to talk us through various options. I emailed back and forth with him quite a bit on various options and estimates and in the end was very happy with the competitive price we got for our new composite front door, particularly since I was after a non standard grey colour.
One of their representatives called to the house and took a few measurements. He was very polite and informative and the final price was even lower than the quote given to me over email, which I was delighted with, in the end the price was a few hundred cheaper than a similar spec I got from another supplier. The fit on the day was quick and the lads were great, they even helped me get the phone watch sensor off the old door. They took care to fill in any gaps, including a small gap in our skirting leading up to the door and left no mess at all. The door looks really well and the house is holding it’s heat much better since we got it.
Hassle free experience and I’d be very happy to work with them again.

In the process of renovating a house, I have come to the conclusion that all the glossy brochures and internet browsing in the world will never compare to a knowledgable and helpful staff member who knows their craft and how to explain it.
Unfortunately it seems that Grady Joinery are massively lacking in the foresight needed to imagine what information their potential customers will need before achieving a sale.
This morning, I walked out of the showroom absolutely sure that I would not be buying from these guys. As nice as they were, they honestly seemed like they didn’t have a clue what they were talking about. Most questions I asked resulted in them either saying «I’d check that on the website», or «no we don’t have any samples of that in stock. Yeah actually people often complain that we don’t have enough samples in stock.» Hmmm so people often complain about it, yet you have done nothing about it?
Thanks but no thanks guys. I’ll be bringing my business to a company that sounds like they actually want it.