Westcourt Management Services Ltd.

I had the mis-​fortune of dealing with this property company. The worst I have ever dealt with. Really poor communication often not responding to e-​mails or calls. There was an issue with mould in the apt that they would not resolve and then they claimed later was our fault. We left the apt in perfect condition but they still retained some of the deposit with no explanation. We had to go to the PRTB to get it back. Do yourself a favour and have nothing to do with this company.
Also they pathetically try to censor comments on Unilocal and have had previous comments I made removed which gives a good indication of what the company is like to deal with.

Rented from them in Palmerston park, Rathmines for 2 years. Great place, loved the location and being close to the Luas and the park is brilliant. Dealt with Noël mostly who’s lovely and Colm a couple of times. They were decent, I paid late a few times and they worked with me, when my front lock was a bit dodgy they got someone over right away to secure it.
When I left they were sound about the deposit, I cleaned the place and they didn’t hassle me over a couple of small things. The place I rented before they screwed me out of most of the deposit at the end over a few little things. .
All in all it was fine. The bad reviews on here are pretty long-​winded, I’d take them with a grain of salt.

It says a lot that it takes a public complaint to motivate this company into action. And yet what is that action? Instead of reaching out to find out what has gone wrong they choose instead to aggressively catch up with their marketing. Oh well at least it is finally a response.
Having been a landlord for 8 years but also a tenant for many more — in Sweden, England, US and Ireland and having contracted out the management of my property to a household property management company in the UK I know what to expect from a landlord’s and tenant’s perspective. I am also a senior engineer — not that that is relevant?
It must be noted that this is the first time in 2 years that Colm has responded to an e-​mail or voice message from either my partner or I. However we were lucky that the apartment was generally in working order so we rarely had to deal with Colm — others were not so lucky. Also, we happened to have made contact with the landlord prior to Colm and West Court Management taking over so she was able to step in when necessary.
In response to your response:
Washing Machine:
Niall indeed was courteous — it was not his fault that messages did not get through to him — We actually had to plead to Colm for Niall’s number in order to chase him up ourselves. There was another middle man Ian (I think it’s his name — they seem to have such a high turnover of staff it was head-​spinning — Eugene, Ian, Mark, Morris, Pat) who was to inspect the washing machine but it took him a week to come out — not because he was busy rather Colm hadn’t informed him. Colm told us otherwise! While the part was to take 2 weeks to order — the cumulative unnecessary delays meant that we were without a washing machine for 6 weeks.
References:
I ask the question: was a tenant of 3 years really so bad as to experience the following — and if so why weren’t they evicted. Also, why not be professional if you had genuine reason not to give a reference then say so. Instead the following occurred :
My partner asked that Monday for a reference indicating that it was urgently needed for a property we were keen on. The Westcourt Management employee said they could not give the reference and that we needed to speak with Colm — he said he would pass on the urgency to Colm. The next day my partner WCM and spoke to Colm — he claimed he hadn’t received the message and said that we needed to send a request to a specific e-​mail address for admin requests. So he did and followed up Wednesday, spoke to the agent who admitted that he saw the e-​mail but wouldn’t respond because Colm needed to. This tennis came to an end on Thursday when flabbergasted we had reluctantly requested the now ex-​landlady for a basic reference.
Despite being busy herself and despite it not being her responsibility — she gave us a brilliant reference and apologized for the delay.
Now I could go into details of one of their agents asking for the loan of money of us but I really think the guy had enough abuse working for Colm.
This is just subjective but it is my opinion that Westcourt Management Services is a stretched company that has an ongoing problem with communications and basic workload management. I’d hoped that I might get a direct response, an apology and at least some explanation but instead it looks like they’ve been instructed to give some standard marketing response.
If I could give a zero review I would given the aggressive response here. People wise up — these people who are fearful of loosing a contract or their job — given my experience dealing with his colleagues on the phone he has them on a short leash.
Unilocal filter realizes this and that is why most of the reviews have been auto-​filtered out.
That is all.