The Cookbook Cafe

Wow, not sure I’ve ever had an experience like it.
New café in Glasthule I’ve been excited to stop by. Entering this place, it was buzzing and jam packed which is awesome for such a new place however for me, the excitement started to fade turning more into wishing I’d not come here.
After being asked if we had a reservation, the man who appeared to be front of house ushered us to a table that we could have despite not having a reservation. As more people came in, we got the sense walk in’s are an interruption for them. Reservations preferred otherwise the tone of the man was rather sharp, snappy and rude.
Shortly after being seated realised my cutlery was actually dirty, the crumbs and sticky residue of cake was on my fork and crumbs on the napkin. So my first visit was not off to a great start. Ordered our food and drinks to accompany, I ordered wild elderflower and lady was, apple juice? I corrected her and then when the drinks arrived I somehow managed to get a Lemonade, not my Wild Elderflower sparkling drink. Sent it back and another 3 – 4 minutes later I finally had my drink.
Ordered the cookbook breakfast, on arriving there was a few things amiss. Butter for our toast, 2 requests later we finally got some and also, we enquired because the menu had stated 2 fried eggs but only had 1 on the plate, lady said she would check with the kitchen. We continued to eat and never heard back about the missing egg until we were paying the bill and my husband asked, so that other egg, what was the problem? She replied it actually only comes with 1 egg and to be fair, she apologised cause she thought it was 2 but we told her, don’t worry it wasn’t you who confused us, it’s the menu, the menu says 2 so that should be changed.
For me, the breakfast was very greasy none of the contents were drained of excess grease and flavour wise, nothing jumped out at me at all… Very plain and unseasoned, it just was not an enjoyable affair.
Also wish places would stop toasting sourdough bread, it doesn’t work toasted ever! As a sandwich or in this case with a hot breakfast you can’t do anything with it, it’s so hard and my effort here today was to try bite it but my teeth and gums got angry with me so I gave up.
Just when I thought things couldn’t get any worse… The front of house man continued his arrogant manner, overheard him shouting at staff about forgetting spoons with the tea, firstly you should do this in private, not in front of your customers and secondly, which is most worrying, if he talks in that manner in front of customers I pity the staff when he gives out behind closed doors.
And it doesn’t stop there. There was a dispute between two customers a man who struggled through the not so friendly pram or wheelchair entrance with his pram, was greeted by that rude front of house man, who did what appeared now at this stage to be his ‘mandatory’ eye roll at customers without reservations… Been told no availability the guy was clearly disappointed, he tried to then manœuvre his pram and get his child strapped back in however behind him, a lady brushed past him, leaving the door open. An elderly lady asks him to close the door which ok was an innocent request but he was clearly trying to deal with his child and get out, next of all a man dining with the elderly lady shouted at him told him he was so rude and continued to attack him on whether he had a problem shutting the door all of while the man is still trying to deal with his child. His rant went on for a minute or two, the man with the pram kept himself rather calm but the diner, well I watched in disgust he was so inappropriate. So why will I 100% never be back here, the front of house man appeared at the diners table 5 minutes later and proceeded to encourage the diners behaviour, I over heard «don’t apologise, you were very right to call that man out, I’m glad you did it»
Mr. Rude Front of House Man, you didn’t observe the full exchange, that diner had no right to react the way he did and you condoning this is disgraceful. You’ve lost the custom of the guy who was verbally attacked in your café and because of your reaction, you’ve lost my custom and won’t be recommending this café to anyone.