Doubletree by Hilton Dublin – Burlington Road

This review is for the DoubleTree Dublin’s front office management. I had a question regarding how to celebrate Mother’s Day while abroad, but didn’t want to deal with international calling rates from the US. So I turned to social media /​email. I received a prompt reply to my question and the front office staff proactively offered a solution that exceeded my expectations. Thank you, David, for your professionalism and service orientation!

Stayed here a few years ago, and the place was OK. Now it is new and improved and great. The spacious entry is more modern and the Reception staff are welcoming. That warm cookie! Our room was spacious and well appointed. Great comfortable beds, lots of storage space, and a very clean room.
Enjoy!

The hotel is beautiful. It is about twenty minutes outside of the city. The rooms are ok. This is my 15^th trip to Ireland, 4^th trip to Dublin, 1^st trip with this hotel not being the Burlington. Bar service is adequate, restaurant is horrible. Do not eat here. It is overpriced for what you are receiving. Extremely bad service. Front desk is sub par as well. I would recommend the Trinity City hotel in town.

Every Christmas I stay here and every year it gets better. The staff could not be more professional, from the girls at check in (who manage to remember me every year) to the porters who are pure Dublin. The rooms are spotless, The breakfast is the best buffet in Dublin. The bartenders are professional. Only complaint, the bar has no soul and a picky point, i was charged 10 E to park #owedabreakfastnextyear. Happy New Year to all !

«Oh you’re staying at the Double Tree! Class! They give you a free Cookie when you check in!» That was what friend told me when I told her we were staying at this hotel. And yes, 2 cookies were provided on arrival from their drawer of warm cookies at the desk… it was magical. Not really, it was a bit weird, the assistant looked so smug when he handed them to me.
We decided to drive down, and when we arrived the hotel car park had a sign up saying it was full, annoying to say the least, but we tried it anyway and happily it let us in, unfortunately the only space was tight and some moron parked in front of it where there wasn’t actually a space, leaving it difficult to menuver into, but we got there in the end. Disappointingly it was 10 euro to park in a night, which is ridiculous considering we were residents and I had already forked out a large amount of money just to stay there!
The hotel was rammed with Christmas do revellers, but that’s fine it’s to be expected at this time of year, and they gave us a room on the top floor away from the noise, going for a quiet drink or bite to eat in the bar that night wasn’t an option!
The room was lovely, spotless, plenty of room and a huge firm bed, if you like your beds firm you’ll like this hotel and there was no one disturbing you by trying to turn down the bed first thing in the morning, which I have found in other hotels, they must have done it in the afternoon when we were out. There was a bit of disco music playing for the Christmas do but it wasn’t loud enough to stop me falling asleep!
We had a snack and a couple of drinks in the bar area on the second night and it was nice, they had booths and low lighting, service was a bit slow but they were friendly and you didn’t mind. They also had NFL Hockey playing so if you like your hockey you’ll like this bar!

DoubleTree hosted a big company wide presentation and networking reception for us and the venue was wonderful. The large conference room was more than adequate for space and quite comfortable. Wifi worked well as well. The bar area for the reception was also nice and stocked well with plenty of choices and good Guinness. The space though meant that it got a bit crowded and service was a little slow. The hours d’oeuvres were very good as well and got passed around fairly frequently which meant we didn’t miss anything. It’s a little out of the way of the city center for touring the city, but not a long cab ride.

Pros:
Service is great here. Staff is friendly, super helpful and nice. Hotel is clean. Lobby and restaurant are nice. Breakfast in morning is good (although as a vegan there aren’t many options). Great location — we walk to everything.
Cons:
Our room is disappointing — it’s very small and bed isn’t the most comfortable (but isn’t the worst). We are traveling with a 9 month old baby and it is hard to move around in the room with the crib (they provided and set up a great pack n play). House keeping showed me how to use a/​c but it still doesn’t work. It’s hot and stuffy in our room, while it’s chili outside. They told me they would bring us a fan if a/​c didn’t work well. I’d rather just have the a/​c work! Walls in room are thin — we are across from elevator and can hear everything that happens outside our room. We can hear people talking way too well. Every room door that opens sounds like it’s our own room. Shower is okay, not the best.

Appallingly gone downhill. PV Doyle would be disgusted. Staff need a lesson in providing service instead of suiting themselves. Room roulette as to whether you get a quiet or noisy room. Can I give zero stars?

I stay here regularly and the hotel is very nice. Reception service is very efficient and very fast. The rooms are very clean and in very good condition and the added bonus is that the air conditioning can be switched off so you won’t get dry skin in the morning. Breakfast is pretty good and is buffy style with hot food cold food and cereals. If you’re Hilton honours member the Wi-​Fi is complimentary although can be slow at times and in some rooms is unavailable. I’ll be to the restaurant a couple of times and the food is pretty good as is the service. Overall a really well run clean and efficient hotel and it’s A pleasure to stay there when I am on business. My only point of contention is that the hotel should provide a decent Internet speed for free.

I’m staying here a couple of nights because I’m traveling for business (on a 4 night trip but the other hotel I stayed at the first two nights was sold out the last two nights of my trip so I had to switch). This Doubletree is, how should I say it, quite opulent for this brand. It has been renovated in a lavish way so if you’ve ever stayed at a Doubletree you will think the cab driver dropped you off at the wrong hotel, very fancy! So in regards to being aesthetically pleasing this hotel gets two thumbs up.
I thought the young lady who checked me in was very helpful and made it a point to tell me that there was a group in the hotel that would be loud and asked if i’d like to move to another room but that the room would be a double. I said I’d definitely like to move to the double, she offered to move me back to the king the next night however I declined (seemed like too much work for me, I had already changed hotels during my trip). Then she went on to explain the side of the hotel she was moving me to has construction going on outside which begins at 7, I let her know I was there for work and I would be up by then and heading out so this would be of no concern to me. I just really appreciated her being up front and giving me options.
I ordered room service which has a very limited menu although there is a restaurant with more options in the hotel. The room service food was as to be expected in regards to hotel food. The only real issue I have was the internet. Although its free, If you are coming here on business and would need to work the internet is very slow. I wouldn’t stay here again for that reason alone. If that’s not a big deal to you then I’d recommend this hotel otherwise.

We are part of the Hilton Honors and this is one of the best Hiltons we stayed at. The executive lounge ha a «pour your own» Guinness, which was very fun, my husband practiced that a couple of times. They had great appetizers for the happy hour and nice pours of wine. The staff was very friendly they even made dinner reservations for us and a couple of times they brought a different type of wine for me. Outstanding service staff that worked at the Executive Lounge.
The reception area, well, staffed rooms a good size, cleaned with plenty of toiletries and bottle water for us every day. The cleaning staff did a great job every day.
Breakfast was good but the same every day, I would’ve liked a little more variety since we had breakfast there four mornings in a row.
Wakeup calls done on time. Overall a fun experience and I will stay here next time I am in Dublin.

Hey all! I would give this place a 4.0 overall. Great sized rooms, great amenities, and l think if it wasn’t for the location it would be a 4.5. The rooms were so clean, the staff so nice and the food was good! Prices a little high for what you get at the restaurant… but thats kind of how it goes. There is a great Pizza place we ate at alot (Republic Pizza) and there is a pub close by as well. Parking was pretty simple and when it was full the staff was so nice they let me leave my car out front overnight. The breakfast buffet is the same daily, so if you are staying there for numerous days as I did and are a Hilton Honors member… the food gets a little old (to be expected).
I REALLY RECOMMEND THIS PLACE and after being at the hotel we stayed at in Cork that had «4 star rating» and was more like a 2 star… I loved the Hilton even more. You cant go wrong at this location.

Giving a five star for what you get for the $. You could not find this service at higher rated hotels.

Just back from a two night stay and i have to say it was incredibly relaxing. check-​in was a breeze, just walked in, signed in and got two lovely warm cookies on arrival which was a lovely touch. the rooms are massive. very spacious, absolutely spotless and have all the mod cons. safe, iron ironing board, tea and coffee making facilities. separate bath and shower. mini bar and a large TV with all the channels you could want including all the sports channels.
Breakfast was amazing, I’ve never seen a spread like it. absolutely anything you could think of including a separate table with different types of breads and rolls.
My only complaint (tiny complaint) was that on both mornings someone tried to do service our room at around half 8, the second morning they walked straight in. which i wouldn’t have minded but being woken up that early did nothing for my Sunday morning hangover. she did however get me up early enough that i didn’t miss the amazing breakfast. so maybe it was a good thing.

I stayed here last week. The staff was extremely helpful and the restaurant/​bar area was great. I highly recommend both the cappuccinos and the «One and One» fish dinner.
On the negative side, the beds and sheets were on par with a two-​star hotel. Outside of that, everything was wonderful!

I was here recently enough for a work conference and I must say, the Hilton really pulled it off. They provided us with breakfast on arrival with the usual teas and coffee’s. The breakfast consisted of the most amazing scones, which i would highlighly recommend. The conference facilities were great, well laid out room, great audio throughout the room and additional monitors dotted around the room to help people see. Overall it was a great success.
I would highly recommend it for any conference!

I was here for a conference & the hotel is beautiful. Lets go on the assumption that 5 star ratings are hard to come by & just start this place oif with a 4.
They gave a reasonable spread for our breakfast briefing, however there was not 1 healthy option to eat. It was pastries all round & I’m intolerant to wheat! A fruit bowl with pieces of whole fruit would have been perfect for the type of occasion it was. That’s one star down.
Second star is lost because despite us being there for less than 3 hours they charged € 9 per person for parking and didn’t validate parking despite the fact that you were attending a conference there. 400 approx in attendance, lets say almost half were driving… Tidy little sum on top of whatever they charged to have the conference there! In the line of work I’m in I attend a lot of conferences & have been in many different locations & this is the first time I’ve attended one where the venu had onsite parking & didn’t validate. Probably a minor thing but would definitely put them at the bottom of my listing for any conference I organise in the future

It’s a cute hotel (at least the lobby area) with a restaurant and bar No pool, but they have a relationship with a neighboring pool if anyone wants a dip.
They were undergoing construction when we came, and the place was a dump with lots of men working in the hallways. To their credit, we were warned about this. Luckily, we were only there for one night.
They have the Doubletree cookies, but they are not as good as in the states, in my opinion, closer to an oatmeal cookie.
Also, the wifi was out during our entire visit.
The full Irish breakfast was very filling. They had meats and cheeses along with waffles, eggs, sausages, potatoes, bacon, fruit, cereal, muffins, and blood pudding.

I stayed here about 3 years ago when it was still called The Burlington. Now recently became a Hilton Doubletree. I still think its a decent hotel and after carefully monitoring prices months earlier, I got a killer deal at like $ 89 a night. We were given one of the newly remodeled rooms and it was fine. Everything worked and it was clean. Very good service here and the location is about a 15 minute walk from the Grafton street area. Great bar here also which is huge.